Desktop Support Technician
Option 1 Staffing Services
Mountain View, United States of America
2 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Intermediate Compensation
$ 94KJob location
Mountain View, United States of America
Tech stack
Microsoft Windows
Microsoft Active Directory
Microsoft Outlook
Windows Desktop
ServiceNow IT Service Management
Microsoft InTune
Job description
- Owning escalated L2/3 tickets and requests as well as setting clear and realistic expectations with employees to contribute to a culture of operational excellence.
- Providing advice and training for users as it relates to incidents and requests.
- Develop and maintain working knowledge of existing services and processes.
Requirements
- Proven expertise in at least three of the following: Active Directory, 0365, Windows Desktop, ServiceNow ticketing system Exchange/Outlook
- Experience with Windows 11 and Intune MDM OR VDI environments
- Experience providing VP Support
- Printer Support/maintenance
- Bachelor's degree preferred
- 3-5 years of desktop experience
- Healthcare experience is a plus
Benefits & conditions
- Excellent opportunity to work for an outstanding, large, and growing company!
- Renown Healthcare Organization - Huge career growth potential!
- Awesome Benefits!
- Excellent salary!
- Medical Insurance
- 401K