Service Desk Technician
Role details
Job location
Tech stack
Job description
The Service Desk Technician will be responsible for the monitoring, management, and maintenance of computer systems for multiple clients.
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Windows Server Management
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Network Management
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Customer Support
o Administration of Windows servers in SMB environments
o Batch and PowerShell scripting
o Server deployments and migrations
o Group Policy creation and maintenance
o Make recommendations for hardware and software upgrades
o Configuration and deployment of SMB class routers, switches, and access points
o Configuration and troubleshooting of site-to-site VPN connections
o Monitoring and maintenance of network attached devices such as NAS devices, printers, and camera systems
o Make recommendations for hardware and software upgrades
o Provide remote support for desktops, laptops, printers, servers and other computer related devices
o Provide on-site support at client locations
o Troubleshoot hardware and software problems in Windows and Mac environments
o Participate on an on-call schedule
o Perform other duties and responsibilities as assigned by the MSP Manager
Requirements
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Must exhibit a clear, friendly, professional phone manner.
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Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
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Able to handle multiple projects and assignments with attention to detail.
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Microsoft Windows Operating Systems (Desktop and Server)
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VMWare and Hyper-V installation, configuration, and management
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Active Directory, Group Policy, Mac OSX, SMB Routers (Sonicwall, Watchguard, FortiNet).
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Basic Batch and PowerShell scripting
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Microsoft Office 365 management
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Must have transportation
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Must be able to physically lift and move computer equipment