Information Technology Help Desk Support

We are seeking an IT Help Desk / Technical Support professional with strong customer service skills and foundational technical support experience to assist users in a fast-paced environment.

Fundamental computer literacy and basic troubleshooting experience

Strong customer service background with excellent communication and active listening skills

Ability to troubleshoot common technical issues including password resets, software installation, and basic network connectivity

Technical Skills

Working knowledge of Windows operating systems, with basic macOS and cloud knowledge preferred

Experience supporting and troubleshooting mobile devices including iPads, iPhones, Windows devices, and mobile printers

Experience installing and supporting mobile applications

Familiarity with ticketing systems such as Zendesk for creating, updating, and closing support requests

Ability to use remote support tools such as TeamViewer or Remote Desktop (RDP)

Soft Skills

Strong customer service mindset with patience and empathy when supporting end users

Strong problem-solving skills and ability to identify root causes of issues

Ability to explain technical concepts in a simple, user-friendly manner

Comfortable working independently and learning new systems quickly