POS Technical Analyst (Oracle Micros Simphony)

Oversee vendor support and assist, assess, and drive technical support requests to resolution.

• Research, investigate and determine potential root cause of technical issues, using existing web portals, tools, dashboards to identify and engage correct teams to expedite resolution for deployed restaurant technology solutions.

• Follow-up and ensure effective communication, resolution, and closure of requests. Drive engagement with vendors, onsite contacts, and all other stakeholders to expedite and restore services.

• Complete proactive monitoring processes to ensure ongoing health and stability of restaurant technology solutions - using web portals, tools, dashboards, and existing vendor/escalation point support teams.

• Compose, compile, and deliver technical documentation, processes, and reporting/analysis of data pertaining to role and duties

• Technical expertise with the Oracle Simphony POS platform
• Experience supporting, troubleshooting, and configuring end-to-end Point-of-Sale systems (specifically Micros Simphony)
• EMC - editing and viewing
• Implementation and deployment of kiosks
• Familiarity with Meraki Dashboard, BOH applications Data Central, RTI and/or R365
• Analytical problem solving skills

Compensation: $35/hr to $40/hr.

• Exact compensation may vary based on several factors, including skills, experience, and education.
• Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.