Service Desk /Help Desk Technician
Role details
Job location
Tech stack
Job description
*Provide Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.
*When necessary provide on-site support.
*Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
*Troubleshoot and resolve system hardware and software problems.
*Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.
*Document processes and procedures as required.
*Manage and maintain our customers' networks.
*Required to be part of the on call schedule.
*Performs other duties and responsibilities as assigned by the MSP Manager.
Requirements
*3 years related work experience or BS in Information Systems or related field.
*Must exhibit a clear, friendly, professional phone manner.
*Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
*Able to handle multiple projects and assignments with attention to detail.
*Microsoft Windows Desktop Operating Systems
*Windows Server, Active Directory, Group Policy, Mac OSX, SonicWall Routers.
*VMWare and Microsoft Hyper-V Hypervisors
*Must have transportation
*Must be able to physically lift and move computer equipment