Network Engineer

Collinwood is assisting our client, a growing MSP in Naperville, in their effort to hire a Network Engineer for their team., In this role, you will work directly with the users, managers, directors, and C-level people who work for our customers. This will include customer-facing requirements, along with remotely managing the customer''s environment on either a project level or managed services level. Additionally, you will work with our other network and solution engineers, salespeople, and management team. We are seeking an individual who fundamentally understands networking, how to configure, implement, troubleshoot, and manage it effectively (must have a good understanding of layer 1 through layer 7 on an engineering level). What you will be doing:

• Work with customers onsite and remotely (some out-of-state travel may be required from time to time).
• Effective Project Management of IT Projects and communications to the customer point of contact (either IT Manager, Director, or CIO)
• Effective IT infrastructure management of several customers'' IT environments
• Make professional recommendations regarding IT infrastructure, disaster recovery, server deployment, equipment status, new technologies, business continuity options
• Assist our customer base with leveraging investments in AI while securing their data
• Proactive personality actively seeking and recommending new solutions and approaches to solve business challenges and complexities; self-starter.
• Able to know product lines well enough to research for appropriate part numbers, solutions, and deep-rooted understanding of how the product lines work in relation to other solutions that our client represents.
• Designs, deploys, and supports LANs, WANs, VLANS, network segments, Internet QoS and traffic prioritization, firewall and intranet systems
• Familiarity with server hardware, server efficiency (physical and virtual), load balancing and throughput.
• Sales Engineer Support - Intermittent sales calls with sales representative(s) to provide presentations
• Monitor and maintain integrity of customers'' network, servers, and all equipment performance to ensure security and availability
• Design and assign network addressing, routing protocols, and routing table configuration.
• Proactively identify user needs and troubleshoot problems reported by users using technical triage skills
• Follow through with solutions and identify closure to reported issues
• Utilize SLAs to evaluate the effectiveness of the IT Services and Support function
• Provide excellent IT support both in-person and remotely.
• Respond to queries either in person or over the phone.

Documentation Skills

• Write technical overviews and recommendations
• Good Visio and/or networking design skills and be able to discuss them within all levels of IT
• Maintain all Infrastructure diagrams and models
• Follow up with customers to ensure the issue has been resolved.
• Gain feedback from customers about computer usage.
• Write reports to bring awareness to recurring issues and solutions for those issues

• More than five (5+) years'' network engineering experience.
• Exceptionally self-motivated and directed
• Excellent communication skills - effective verbally and in writing
• Excellent problem-solving skills
• Windows Active Directory (users, GPOs, etc.)
• Microsoft Email/Office 365 / Exchange Server
• Network infrastructure (IPV4/IPV6, subnets, VPN, DHCP, DNS, switches, routers, WIFI, wiring, etc.)
• Windows Server 2016 and up
• Security skillsets - Firewall, IPS, IDS, SIEM a plus
• SAN/NAS experience a plus
• VoIP / SIP Configuration knowledge a plus
• Deploying enterprise-class solutions that allow our customers to leverage an investment in AI without compromising data security.
• Bachelor (4-year) degree a plus, with a technical major, such as engineering or computer science.
• Systems Administration/System Engineer certification in Microsoft a plus (MCSE)
• Proven experience and success in running IT Solution Projects and established Project Management Protocols