Sr. Manager, Ecosystems Governance

This role is part of the Supply Chain Services capability and serves as a strategic process leadership role focused on advancing end-to-end Order to Cash (OtC) performance across the enterprise. The Senior Manager, Process Steward is responsible for driving process standardization, governance, control, and continuous improvement across the OtC value stream, including customer master data, order management, billing, dispute and deduction management, collections, cash application, and process performance reporting. The role partners closely with Commercial, Customer Service, Supply Chain, Finance, Compliance, and Digital/IT teams to ensure the OtC process is efficient, compliant, scalable, and aligned to business priorities., * Own and steward the end-to-end OtC process design, governance, and performance framework across global and regional business operations.

• Define and maintain global process standards, policies, controls, and decision rights to improve consistency, compliance, and scalability across the OtC landscape.
• Partner across Commercial, Customer Service, Supply Chain, Finance, and Digital/IT teams to improve process handoffs, resolve cross-functional pain points, and strengthen end-to-end accountability.
• Lead process harmonization efforts across core OtC sub-processes, including customer master data, order entry, billing, deductions and disputes, collections, cash application, and reporting.
• Identify process inefficiencies, control gaps, and sources of revenue leakage, and lead initiatives to improve cycle time, data quality, working capital outcomes, and customer experience.
• Establish and monitor process KPIs, control metrics, and service performance measures, using insights to drive prioritization and continuous improvement.
• Partner with system and data teams to define business requirements, support digital enablement, and ensure technology solutions align with process design and governance objectives.
• Lead root cause analysis and resolution of systemic process issues, ensuring sustainable corrective and preventive actions are implemented.
• Support audit readiness, internal controls, and regulatory compliance requirements relevant to the OtC process.
• Facilitate governance forums and stakeholder reviews to align on priorities, risks, roadmap decisions, and performance improvement opportunities.
• Drive change management and adoption activities to embed standardized ways of working and improve process discipline across the organization.
• Provide leadership, coaching, and development for team members and/or matrixed resources supporting OtC process excellence activities.
• Ensure adherence to DePuy Synthes values, internal controls, and applicable global regulations impacting supply chain systems., Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

• Required: Bachelor's degree in Supply Chain, Information Systems, Engineering, Business, or a related field.
• Preferred: Master's degree (MBA, MS, or equivalent).

Experience and Skills

Required:

• Typically 8-10 years of progressive experience in supply chain, operations, digital systems, or governance related roles, with demonstrated leadership responsibility
• Proven success leading process transformation, governance, or continuous improvement in complex global environments.
• Strong knowledge of core OtC processes, controls, and performance drivers, including billing, collections, deductions, cash application, and customer master data.
• Demonstrated ability to influence cross-functional stakeholders and drive results in a matrixed organization.
• Strong analytical and problem-solving skills, with the ability to translate process issues into practical solutions.
• Experience with ERP platforms and digital tools that enable OtC processes, reporting, and automation.
• Strong communication and executive presence, with the ability to connect operational detail to business impact.

Preferred:

• Experience within SC&O Systems, ERP, advanced planning, logistics, or supply chain execution platforms.
• Familiarity with regulated environments (e.g., medical devices, life sciences) and requirements such as GxP and SOX.
• Agile or PMP/PPMC certifications.
• Experience partnering with external technology vendors and service providers
• Background in process optimization, risk management, or digital transformation initiatives.
• Knowledge of data governance, integration architecture, or ecosystem platforms.
• Strong analytical, problem-solving, and decision-making skills.

Other

• Language: English (additional languages a plus)
• Travel: Up to 10-20%, domestic and international
• Certifications: Lean Six Sigma, PMP, or relevant digital/systems certifications (preferred), Agile Decision Making, Agility Jumps, Analytics Insights, Business Alignment, Continuous Improvement, Cross-Functional Collaboration, Leadership, Organizational Project Management, Organizing, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Statement of Work (SOW), Technical Credibility

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com (https://www.jnj.com.) . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit., DePuy Synthes is recruiting for a(n) Sr. Manager, Process and Ecosystem Governance, located in Raynham, MA, West Chester, Pennsylvania, Raritan, NJ, United States, Zuchwil, Switzerland, and Loughbeg Ringaskiddy, Cork, Ireland.