Software Expert Field Technician

Your role Role focused on software solution support, data-driven service deployment, and project collaboration for Customer Center clients. Key Responsibilities * Support and retain customers under software contracts (TechCover). * Contribute to service contract development for installed solutions. * Proactively deploy Data Driven Services and Smart Integrated Assembly (SIA). * Work with sales to define service support offers. * Validate compatibility between Atlas Copco systems and tightening technologies. * Integrate local developments with Atlas Copco tools. * Manage requests and reporting via QCM and Spirit. Project & Commissioning Phase * Assess IT/SW scope and costs. * Install, configure, and validate solutions. * Handle change requests, testing, and customer training. * Support during pilot and production integration phases. Maintenance Phase * Provide remote or on-site support. * Monitor IT/SW incidents. * Reconfigure systems and implement updates or upgrades. To succeed, you will need Required Knowledge * Knowledge of servo-controlled industrial electric tools. * Knowledge of industrial IT systems and office software. * Network infrastructure and main communication protocols. * Knowledge of Database Management and communication protocols: SQL / MQTT Brokers & MQTT Protocol / RabbitMQ / API / others. * Basic understanding of automation / PLC / MES / other related systems. * Ability to use the available equipment effectively. * Knowledge of IT project management. * Ability to work with sensitive data. * English level: B1/B2. * Valid driving license (Category B). * Education level: DUT in Mechanical and Production Engineering, DUT in Electrical and Industrial Computing, BTS in Electrotechnics, or equivalent. In return, we offer * Culture of trust and accountability * Lifelong learning and career growth * Innovation powered by people * Comprehensive compensation and benefits * Health and well-being Why join Atlas Copco? By