Technical Support Specialist Hertfordshire £160 per day

You will be reporting to a Technical Support Team Lead or Manager, the Technical Support Specialist ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Success in this role will be defined by a strong customer first mentality, a thorough systematic approach to troubleshooting hardware, software or systems, and the curiosity to learn about a diverse set of technologies.

Exceptional skills in problem solving time management

Able to provide timely updates and manage customer expectations

Ability to read, write, and speak English fluently; communicating complex technical problems and solutions to customers of all skill levels while being personable.

A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision

Ability to handle complex situations while troubleshooting critical issues maintaining effective communication with all stakeholders

Agile, resourceful learner with strong attention to detail

Candidates must be able to display a working knowledge with:

Applying technical concepts to troubleshooting procedures

Installing, configuring, and troubleshooting various, software, and hardware

A familiarity with video surveillance cameras, ONVIF protocol, or other video streaming services is considered an asset.

Preference will be given to candidates with the following skills and experience:

Over 2+ years of customer support experience in specific technical support environments:video surveillance or access control, telecommunication, cloud software, enterprise hardware support, IT helpdesk/service desk

Bachelors Degree/Diploma with technical background

Certifications such as, but not limited to: CCNA, MCSA, CompTIA A+

Minimum of 1 year experience working with a CRM platform

Experience working in environments using the KCS Methodology

SmartSourcing provides a highly professional & service-led approach to both Specialist Recruitment Services & Consultancy Solutions. Our work incorporates contract, fixed term, permanent & work packages: * Intelligent Recruitment serviced through our National Recruitment Centre adhering to strict Framework & PSL criteria * Recruit Smart servicing Specialist & niche Resource requirements * Consultancy Solutions providing Outcome & Deliverable based SOW solutions * Permanent Division - Servicing Public & Private Sectors Our core areas include Digital & Technology, Transformation, Project Management, Project Office, Business Change, Cloud Services, Cyber Security, other technology & corporate areas.