It Support Technician

The client is looking for an End User Services Support technician with a strong, proven technical background and experience working in a fast-paced environment. Our End User Services technicians are expected to have a meticulous attention to detail, outstanding problem-solving skills, work comfortable under pressure and deliver on tight deadlines. The ideal candidate will not only be very technical but also have a great personality and ability to build strong relationships with our internal clients and team members. S/he must also be able to provide top tier/white-glove service for C-Level executives and VIPs.

• Basic understanding of Windows and Mac operating systems

• Familiarity with common office applications (e.g., M365 apps, Adobe, Internet browsers)

• Familiarity with troubleshooting hardware (e.g., laptops, monitors, routers, audio headsets)

• Ability to use Remote Desktop tools (we use BeyondTrust a.k.a. Bomgar)

• Clear and concise verbal communication

• Professional and empathetic tone

• Ability to explain technical issues to non-technical users

• Good writing skills for emails, tickets, and documentation

• Ability to diagnose and resolve common technical issues

• Patient and approachable demeanor

• Ability to escalate issues to higher tiers when necessary

• Good time management skills to handle multiple requests

• Experience with ticketing systems (we use Remedyforce but most systems are familiar)

• Willingness to take on additional responsibilities as needed

Skills

Support, Troubleshooting, Windows, Desktop, Help desk, Deployment, Help desk support, Service desk, Technical support, Phone support, Ticketing system

Top Skills' Details-

Experience working with Windows and Mac Operating Systems. Ability to troubleshoot technical issues and escalate and/ or resolve accordingly.

• Experience in patch maintenance, hardware and software updates, system documentation, technical reports, support the handling of Service Desk ticket requests.
• Experience in managing Microsoft Active Directory, M365/Office 365 services and strong understanding of Windows Group Policy/MDM.
• Strong Interpersonal skills and able to effectively communicate both written and verbally. Has to be able to be onsite and work with leadership on their technical issues.

Additional Skills & Qualifications

he ideal candidate will not only be very technical but also have a great personality and ability to build strong relationships with our internal clients and team members. S/he must also be able to provide top tier/white-glove service for C-Level executives and VIPs. Personality goes a long way with this team, they are looking for team players who are reliable.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.