Senior NetSuite Systems Administrator

Insight Global is partnering with a fast-growing retail client based in the NYC area to hire a Senior NetSuite Systems Administrator.

Following a major NetSuite implementation (OMS + POS), this person will own the day-to-day environment, drive optimization, and serve as the internal expert across NetSuite and its connected applications. This role is the technical anchor that sits between Operations, Retail, E-Commerce, Finance, and their external implementation partners, ensuring systems run smoothly post go-live and scale with the company.

What You'll Do

NetSuite Administration

• Own the NetSuite environment - user provisioning, roles and permissions, saved searches, workflows, custom fields, forms, and dashboards.

• Manage release readiness for NetSuite version upgrades, sandbox refreshes, and SuiteApp updates; coordinate UAT with affected teams.

• Enable data hygiene across items, customers, vendors, pricing, locations, and inventory; build controls that prevent drift across channels.

• Partner with Finance and Operations on month-end close support, period locks, and audit trail integrity.

Reporting & Analytics

• Translate business questions from Retail, E-Commerce, Purchasing, Finance, and Leadership into clear, accurate saved searches, reports, and dashboards - built directly or in partnership with functional key users.

• Build and maintain operational reporting covering sales by channel, inventory positions, fulfillment performance, returns, and POS reconciliation.

• Document report logic so stakeholders trust the numbers and can self-serve where appropriate.

Integrations & Troubleshooting

Own end-to-end health of the integration stack and act as the primary triage point when something goes wrong between systems. Specifically:

• Magento (e-commerce) - product, pricing, inventory, and order sync; investigate stuck orders, sync failures, and discrepancies between web and NetSuite.

• Supersync - monitor connector health, resolve mapping errors, and coordinate fixes with the vendor.

• Deposco (warehouse / fulfillment) - troubleshoot order release, shipment confirmation, and inventory reconciliation between WMS and OMS.

• Clutch (loyalty / gift cards) - ensure balances, redemptions, and customer records flow cleanly across POS, e-comm, and OMS.

• Payment processors - partner with Finance on settlement reconciliation, refund failures, tokenization issues, and POS terminal connectivity.

• Define monitoring and alerting across integrations so issues are caught proactively rather than surfaced by end users.

Process & Continuous Improvement

• Document SOPs and runbooks for recurring admin tasks, integration failures, and incident response.

• Lead post-incident reviews when integrations fail and drive the configuration or process changes that prevent recurrence.

• Identify automation opportunities within NetSuite (workflows, SuiteScript where appropriate) to remove manual work from Ops, Retail, and Finance.

• Manage vendor relationships with NetSuite, integration partners, and implementation consultants - holding them accountable to SLAs.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 5+ years of hands-on NetSuite administration (full instance ownership)

• Experience in retail / ecommerce / omnichannel environments

• Strong background troubleshooting integrations (OMS, WMS, payments, etc.)

• Expertise with saved searches, workflows, reporting, and configurations

• Familiarity with SuiteScript / SuiteFlow (knows when to escalate to devs)

• Fluent in reading API logs, Integration error message, and middleware connector output to isolate when a failure originated

• Experience supporting at least one NetSuite go-live or major implementation

• Strong understanding of inventory + financial processes (COGS, reconciliation)

• Comfortable and/or experienced working in lean organizations without large centralized internal IT functions

• Flexibility to respond to evolving business needs as the company steers through its present phase of transformation and growth

• Curious and service-minded - energized by learning new tools and by making internal partners more effective

• Bias toward documentation: if you fixed it once, you wrote down how to fix it next time.

• Clear, calm communicator who can explain a technical issue to a store manager, a CFO, and an engineer - in each of their languages. * Direct Shopify + NetSuite integration experience

• Prior experience with Magento, Deposco, Clutch, Supersync, or comparable platforms

• Exposure to NSAW and/or NetSuite-to-BI warehouse pipelines

• Background in retail brands with both brick-and-mortar + DTC

• Experience stabilizing and optimizing systems post-implementation

• NetSuite Administrator, SuiteFoundation, or ERP Consultant certifications