ICT Service Manager

On behalf of our client based in Fribourg, we are looking for an ICT Service Manager (f/m/d) responsible for ensuring the smooth operation, quality, and continuous improvement of IT services during the operational phase.

Your mission

• Ensure the quality, availability, and performance of IT services
• Monitor and ensure compliance with SLAs, OLAs, and KPIs
• Coordinate the activities of contributing teams within support and operations, without direct hierarchical management
• Manage incident, problem, and change management in an ITSM environment
• Contribute to the continuous improvement of service management processes and tools, notably via Jira, ITIL, Kanban, and Agile practices

• Proven experience of over 5 years in managing or coordinating IT services in an operational / RUN environment
• Good command of ITSM practices and the ITIL framework
• Experience in monitoring incidents, problems, changes, SLAs, and service indicators
• Good knowledge of Jira and ease working in a Kanban and Agile structured environment
• Excellent command of French and conversational level (B2) in English.
• Service orientation, rigour, coordination skills, and good analytical ability

Be your best with Bechtle With more than 16,000 employees, we are one of the most successful IT companies and market leaders in our sector. The combination of direct sales of IT products and a comprehensive range of services offered by various IT service companies makes us a strong and future-proof IT partner ("zukunftsstark") for medium-sized businesses, large groups, and the public sector. We are at home throughout Europe and always close to you., Bechtle Suisse SA Bechtle Suisse SA has certified expertise in strategic areas: IT Infrastructure, Virtualisation, Information Management, Managed Services, Skills Management, Data & Analytics, Printing Solutions, and E-Commerce. Thanks to this expertise and strong, sustainable partnerships with key market players, we offer a modular and perfectly coherent range of products and services to cover all our clients' needs. Our proximity, our global vision of infrastructure and project management make us a key market player. Our 1000 motivated employees are our greatest assets to ensure speed, flexibility, and expertise. jid85881e1aen jit0624aen jpiy26aen