Senior IT Support Engineer

This senior role on our technical support desk is the final escalation point for complex IT-related issues and plays a crucial part in the Support and Maintenance of our client's networks. The successful candidate will be used to taking the lead providing highly technical solutions to problems on a variety of network platforms supporting multiple applications mainly from the Microsoft suite of products., You will be responsible for the resolution of mainly 3rd line IT Support issues however as the senior helpdesk support engineer you will also engage regularly with 1st and 2nd line engineers offering advice and assistance when required. The role also includes involvement in the development of technical solutions/upgrades where you will be expected to have the relevant experience enabling you to add value through discussions with the senior technical team on IT project work.

This is an office-based role offering technical support on the telephone or remotely via our online support portal. This is a hybrid role with the flexibility to work 3 days at the office in Perth, Tuesday, Wednesday and Thursday and 2 days from your home office however you will be expected to be available during working hours 5 days a week should an onsite engineering visit be required and you are asked to attend.

At CCN our client base is mainly Small to Medium size businesses where IT systems include antivirus solutions, backup and security solutions, Microsoft Server ……. (both on premise and hosted in the cloud), network infrastructure including Printing, Routing, switching and wireless technologies, and a variety of software applications both on premise and in the cloud.

Our Values: Technical Excellence, Teamwork and Customer Care these words guide our actions, define how we interact with each other, and shape the way we serve our customers., · Acting as the final escalation point for the IT helpdesk, resolving complex technical issues escalated from 1st and 2nd line support.

· logged on the Ticketing system by 1st, 2nd and 3rd line Support.

· Administering updates and supporting clients' applications, IT systems hardware and software, cloud services, network security and wider network.

· Taking responsibility for the diagnosis and resolution of client's network support issues and collaborating with and assisting other members of the team to always ensure fault resolution and client satisfaction.

· Keeping CCN in-house IT Support ticketing system up to date.

· Adding value and implementing a variety of IT projects, including significant infrastructure upgrades and the introduction of new technologies.

· Collaborating with the wider senior technology team on the development of innovative solution.

· Keeping yourself up to date with training courses, which will be provided by CCN.

At CCN, we believe in equality, diversity, and inclusion. We're proud to be a place where anyone can flourish, as a family run business our success over the past 20 years, we believe has been achieved through a passion for teamwork together with an extremely high standard of customer care.

If you are looking for a new challenge and you believe you have the skills and experience to flourish as part of our team, we would like to hear from you.

Pay: £36,000.00-£45,000.00 per year

Do you have experience in Technical support?, We are searching for a highly skilled Senior IT Support Engineer who has previous experience working and supporting complex IT Systems for Small to medium size business clients. The ideal candidate will excel in problem-solving and thrive on delivering high quality customer service.

Pulled from the full job description

• Free parking
• On-site parking