Senior Software Engineer - SAP/AI

This role sits within the Product Engineering team, focusing on delivering scalable digital solutions for customer journeys.

Data, process, and system understanding are key to reducing the volume of customer contacts and complaints. The role requires deep insight into customer interactions, identifying process gaps, and translating business needs into structured, deliverable solutions.

You will act as a techno-functional expert, working closely with business stakeholders to understand requirements, shape them into functional designs, and drive technical solution delivery across SAP CRM, SAP IS-U, and integrated customer platforms, alongside AI-enabled tools.

What you'll be doing

• Engage with business stakeholders (Customer Services, Complaints, Telephony, Digital teams) to understand requirements through workshops and discussions
• Translate business needs into clear functional requirements, solution designs, and delivery backlogs
• Work closely with engineering teams to design, build, test, and deliver solutions across CRM and customer platforms
• Own end-to-end delivery from requirement shaping, solution design, development oversight, testing, and release
• Drive improvements by analysing customer journeys, contact drivers, and complaint trends
• Perform root cause analysis and data-driven investigations, identifying gaps in processes and systems
• Define and deliver process improvements, system enhancements, and automation opportunities across SAP and digital platforms
• Leverage AI tools alongside CRM data to enhance decision-making and improve outcomes across customer services, customer contacts, and quality & compliance operations
• Collaborate across Product, Engineering, and Business teams to ensure solutions are aligned, scalable, and deliver measurable value
• Support continuous improvement, governance, and quality standards within delivery

Do you have experience in XML?, Do you have a Bachelor's degree?, * Degree in Computer Engineering, Computer Science, or similar technical field of study

• Ability to design end to end solutions involving multiple technologies
• Experience of SCRUM/Agile
• Experience of SAP ABAP development, SAP CRM enhancements, IS-U processes, and ODATA/API service design and optimisation
• Experience in identifying and scaling AI use cases, prompt design patterns, and integrating AI capabilities into enterprise applications
• Knowledge of Cloud Architectures
• Knowledge of Oracle database technologies
• Knowledge of AWS technologies
• Knowledge and understanding of the UK Energy Retail Market, preferably from working in the utilities sector is advantageous
• Knowledge of SMART metering technologies is advantageous
• Experience of SQL, Java, XML, API technology
• Strong stakeholder management skills, with the ability to influence across business, product, and engineering teams
• Proactive mindset with a strong drive to understand business problems, challenge existing processes, and deliver improvements
• Excellent communication skills to articulate solutions to both technical and non-technical audiences

Minimum Criteria

• Bachelor's degree in Computer Engineering, Computer Science, similar technical field of study, or equivalent practical experience
• Extensive experience of leading the delivery of software development projects
• Experience of delivering process improvements
• Previous experience in a technical role, e.g. as a developer or technical analyst
• Strong experience working with SAP technologies including SAP CRM, ABAP, IS-U, and ODATA services
• Experience in designing and integrating API-based architectures and backend enterprise systems
• Experience in defining and delivering AI-driven use cases, including prompt engineering, automation scenarios, and intelligent workflow optimisation
• Hands-on experience in leveraging AI tools (e.g. Copilot, conversational AI, automation frameworks) to improve developer productivity and business outcomes
• Excellent communication and stakeholder management skills
• Strong analytic and problem-solving skills

Pulled from the full job description

• Annual leave
• Employee discount
• Company pension
• Private medical insurance
• Cycle to work scheme
• Discounted gym membership
• Car scheme, Salary from £63,200 + up to 15% bonus, single cover private medical & other excellent benefits, As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

• 36 days annual leave
• Holiday Purchase - perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers - save more and spread the cost of your technology purchases
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation. Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in. ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com .