Out of Hours Helpdesk Operator

As a Helpdesk Operator, you'll be the central point of contact for clients, contractors, and engineers-ensuring all requests are handled efficiently and professionally., * Handling inbound and outbound calls in a professional and courteous manner

• Logging service requests accurately onto the helpdesk system
• Coordinating engineers, contractors, and suppliers to schedule works
• Monitoring job progress and providing timely client updates
• Resolving queries quickly and effectively
• Maintaining accurate records of all communications and actions

Are you highly organised and thrive in a fast-paced environment? Do you enjoy being the go-to person who keeps everything running smoothly?, This is a busy and varied position, ideal for someone who thrives under pressure and enjoys problem-solving in real time. Due to the location, a driving licence is preferred., * Excellent telephone manner and communication skills

• Strong organisational and multitasking abilities
• Ability to work efficiently in a fast-paced environment
• Experience using Microsoft Office and helpdesk systems
• Previous helpdesk or customer service experience (preferred)
• A proactive, problem-solving mindset

We're partnering with a well-established and trusted management company known for delivering exceptional service and support to its clients. With a strong focus on efficiency and customer satisfaction, their team works collaboratively to ensure operations run seamlessly around the clock.