Desktop Support Technician

Pomeroy Assoc., L.P.
Burbank, United States of America
2 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
$ 60K

Job location

Burbank, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Apple Mac Systems
BitLocker Drive Encryption
DNS
Issue Tracking Systems
Virtual Private Networks (VPN)
Lightweight Directory Access Protocols (LDAP)
System Center Configuration Manager
Networking Basics
Software Deployment
Wi-Fi Technology
Patch Management
Casper Suite
ServiceNow

Job description

We're seeking an experienced Desktop Support Technician (Level 2) to join a dynamic IT support team in Burbank, CA. This is a full-time onsite role supporting multiple buildings within walking distance of each other. You'll be providing technical support across Windows and macOS environments and playing a key role in end-user satisfaction. Ideal candidates will have strong troubleshooting skills, excellent communication, and experience supporting enterprise environments., * Deliver day-to-day technical support for desktops, laptops, mobile devices, and peripheral hardware.

  • Troubleshoot and resolve issues related to Windows 10/11 and macOS operating systems.
  • Install, configure, and update applications and operating systems.
  • Provide Level 2/3 support and guidance to junior technicians and end-users.
  • Manage and resolve tickets using tools like ServiceNow.
  • Support various onsite services including equipment deployments, pick-ups, and user moves.
  • Assist with project-based assignments requiring elevated technical expertise.
  • Coordinate with other technical teams for escalations and specialized support.
  • Drive to nearby office locations as needed (mileage reimbursed).

Requirements

Do you have experience in macOS administration?, Do you have a Associate's degree?, * 3+ years of hands-on desktop support experience in a mid-to-large enterprise.

  • Proficiency in Windows 10/11, Microsoft 365, and common enterprise tools.
  • Experience with SCCM for patch management and software deployment.
  • Familiarity with ticketing systems (e.g., ServiceNow).
  • Working knowledge of macOS and JAMF.
  • Strong understanding of networking basics (IP, DNS, VPN, Wi-Fi).
  • Knowledge of Active Directory, LDAP, and BitLocker.
  • Excellent communication and documentation skills.
  • Strong time management and customer service skills.
  • Associate or bachelor's degree in IT or related field (preferred)., * Desktop support: 3 years (Required)
  • Active Directory: 3 years (Required)
  • SCCM: 2 years (Required)

Benefits & conditions

3.13.1 out of 5 stars Burbank, CA 91502 $26 - $29 an hour - Temporary, Temp-to-hire

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