Senior Unified Communications Engineer - Cloud

• Provide end-to-end technical ownership and accountability for enterprise UCaaS and CCaaS platforms, including Webex Calling and Webex Contact Center
• Lead the architecture, design, and execution of large-scale cloud migrations, transitioning from on premise Cisco UC (CUCM, Unity, UCCX/UCCE) to cloud-based solutions
• Design, implement, and maintain SIP gateways, Cisco CUBE SBCs, PSTN integrations, and E911 services (Cisco Emergency Responder, RedSky, Intrado)
• Define and enforce enterprise standards, reference architectures, and best practices for cloud, hybrid calling, SBCs, and carrier connectivity
• Develop and maintain architecture diagrams, migration plans, risk assessments, runbooks, and operational documentation
• Provide technical leadership and mentorship to engineers, acting as an escalation point and subject-matter expert
• Lead contact center architecture and integrations, including IVR, ACD, WFM, CRM integrations, analytics, and reporting
• Support AV and video collaboration integrations aligned with enterprise UC platforms
• Provide end-to-end technical ownership and accountability for enterprise UCaaS and CCaaS platforms, including Webex Calling and Webex Contact Center
• Own global call routing, resiliency, failover, DR, and capacity planning for voice and contact center environments
• Other projects or duties as assigned

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field and 4 to 6 years of progressive experience in enterprise Unified Communications or High School Diploma/General Education Degree (GED) with 7 to 9 plus years of specific experience
• Experience working in multi-vendor and hybrid environments (e.g., Cisco, Microsoft Teams)
• Demonstrated experience leading enterprise or global cloud migration initiatives
• Drive automation and standardization using scripting and configuration tools (e.g., Ansible, Terraform, Python, PowerShell)
• Lead lifecycle management activities including patching, EOL/EOS refreshes, vulnerability remediation, and platform upgrades
• Proven ability to lead technically, mentor engineers, and influence architectural decisions
• Deep expertise with Webex Calling, Webex Contact Center, and cloud/hybrid UC architectures
• Strong knowledge of SIP, RTP/SRTP, SBC configuration, PSTN design, and global voice routing
• Advanced experience with Cisco UC technologies including CUCM, Unity Connection, UCCX/UCCE, Expressway, CUBE, and SIP-based carrier integrations
• Strong knowledge of SIP, RTP/SRTP, SBC configuration, PSTN design, and global voice routing
• Familiarity with security best practices for cloud migration

Preferred Education and Experience

• Bachelor's Degree
• Cisco certifications such as CCNP Collaboration, CCIE Collaboration, or equivalent
• Familiarity with ITIL-based service management and operational maturity models

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.