Senior Physical Security Operations Center (PSOC) - Development & Governance

We are seeking a highly experienced Security Operations professional to lead the development and operationalization of a centralized Enterprise Security Operations Center (SOC) supporting one of the largest transportation and critical infrastructure environments in the region. This is a unique opportunity to build a large-scale SOC from the ground up, establishing governance frameworks, operating procedures, incident response programs, escalation protocols, training initiatives, quality assurance standards, and enterprise-wide security operations processes. The ideal candidate will bring deep expertise in physical security operations, SOC development, governance, documentation, and operational transformation within complex, mission-critical environments., SOC Development & Governance

• Lead the design and implementation of a centralized Enterprise Security Operations Center (SOC).
• Develop governance frameworks, operational standards, KPIs, service levels, and reporting metrics.
• Establish quality assurance, operational review, and continuous improvement programs.
• Create a strategic roadmap for SOC growth and maturity.

SOPs, Playbooks & Policy Development

• Develop SOPs, policies, procedures, and operational playbooks.
• Create incident response frameworks and escalation protocols.
• Define standards for alarm management, evidence handling, emergency response coordination, and communication procedures.
• Establish governance processes for ongoing policy maintenance and compliance.

Security Technology Operations Support operational procedures and governance for:

• 8,000+ Video Surveillance Cameras
• Access Control Systems (ACS)
• Intrusion Detection Systems (IDS)
• Visitor Management Platforms
• Emergency Notification Systems
• Dispatch & Incident Management Solutions

Incident Management & Operational Readiness

• Develop enterprise incident classification and response frameworks.
• Define escalation paths for security, operational, life-safety, and emergency incidents.
• Coordinate response procedures involving security teams, public safety agencies, and executive leadership.
• Lead after-action reviews and operational readiness initiatives.

Training & Workforce Development

• Develop onboarding programs and training curricula.
• Create operational guides, playbooks, and knowledge management resources.
• Facilitate tabletop exercises and scenario-based training programs.

Continuous Improvement & Risk Management

• Identify operational gaps and process improvement opportunities.
• Support audit readiness, regulatory compliance, and risk reduction initiatives.
• Implement reporting and analytics programs to measure operational effectiveness., * Experience supporting large-scale surveillance environments with thousands of cameras and geographically dispersed facilities.
• Familiarity with:

• Genetec
• LenelS2
• Milestone
• Avigilon
• Everbridge
• PSIM Solutions

• Certifications such as CPP, PSP, PCI, PMP, or equivalent.
• Military, Law Enforcement, Emergency Management, or Public Safety leadership experience.

• 10+ years of experience in Security Operations, Physical Security, Public Safety, Emergency Management, Critical Infrastructure Security, or related fields.
• 5+ years building, developing, or managing Security Operations Centers (SOC), Command Centers, or Fusion Centers.
• Proven experience creating:

• SOPs
• Policies & Procedures
• Incident Response Frameworks
• Escalation Processes
• Governance Programs
• Operational Playbooks

• Experience supporting enterprise physical security environments utilizing:

• Video Surveillance Systems (VSS)
• Access Control Systems (ACS)
• Intrusion Detection Systems (IDS)

• Strong documentation, technical writing, and stakeholder communication skills.
• Experience leading enterprise operational transformation initiatives.

• Transportation, Rail, Aviation, Transit, Public Safety, Government, or Critical Infrastructure experience.

Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and Enterprise Transformation.