Director, IT and Data

The Director of IT and Data is responsible for the integrity, strategy, and performance of Grace Place's data systems, reporting infrastructure, and technology operations. This role oversees organizational use of Blackbaud (Raiser's Edge, Financial Edge, Enrollment Management, Student Management, and Tuition Management), Office 365, SharePoint, and other platforms. The Director leads the Data Team, serves as the primary internal IT lead, and coordinates with IT vendor and other external technology partners to ensure reliable, organization-wide technology support., * Lead the strategy, integration, and optimization of Grace Place's organizational systems, including Raiser's Edge, Financial Edge, Enrollment Management, Office 365, SharePoint, Reftab, and other platforms.

• Manage the Data Team; provide direction, accountability, training, and performance oversight to ensure accurate, timely work.
• Establish and enforce data governance standards, documentation practices, system ownership expectations, and reporting controls.
• Identify system gaps, workflow issues, and reporting weaknesses; translate organizational priorities into system improvements.
• Support strategic planning priorities related to technology, data, AI, reporting, and process improvement.

IT and Technology Operations

• Serve as the internal IT lead for all technology systems and user support across Grace Place.
• Act as primary liaison with outside IT Vendor and other vendors; manage communication, issue escalation, and vendor accountability.
• Provide or coordinate on-site troubleshooting and technology support for staff, classrooms, and campus areas.
• Oversee user access, account setup, device readiness, and technology onboarding/offboarding; coordinate with HR on role changes.
• Maintain an accurate technology inventory including devices, licenses, assigned users, lifecycle status, and replacement needs.
• Develop and maintain technology policies, protocols, documentation, and staff training materials.

Data Integrity, Auditing, and Compliance

• Design and implement ongoing data audit processes to ensure accuracy, completeness, and consistency across key systems.
• Establish data quality standards and documented processes; work with departments to identify and correct data issues promptly.
• Meet at least quarterly with each Chief to review key data points and reporting accuracy.
• Develop recurring exception reports and cleanup processes to reduce duplicates, missing data, and inconsistent coding.

Reporting and Analytics

• Oversee reporting infrastructure to ensure timely, accurate, and useful delivery of reports across departments.
• Develop and maintain dashboards and analytics supporting fundraising, finance, enrollment, programs, HR, and leadership.
• Create and maintain a master reporting calendar with ownership, deadlines, data sources, and review steps.
• Document recurring reports so they can be repeated consistently without reliance on one individual's knowledge.

Blackbaud and Financial Systems Oversight

• Oversee Grace Place's use of Blackbaud systems and lead the rollout of new modules as implemented.
• Coordinate with Development, Finance, and Programs to ensure system workflows support accurate gift processing, reconciliation, and enrollment tracking.
• Maintain batch controls, documentation, exception review, and report validation; lead data cleanup/audits and standardization efforts.

Team Leadership and Workflow Management

• Establish structured workflows, task tracking, quality review, and accountability systems for the Data Team.
• Clearly divide responsibilities between the Data Assistant Manager and Data Coordinator, including gift entry, constituent updates, enrollment data, reporting, and IT support tasks.
• Maintain cross-training so critical processes are not dependent on a single employee.
• Apply project management principles to workload distribution, deadline enforcement, documentation, and system improvements.

Systems Integration and Process Improvement

• Lead cross-functional improvement projects including technology transitions, data cleanup, reporting improvements, and workflow redesign.
• Create project plans, timelines, documentation, and training materials for technology and data projects.
• Identify repetitive manual processes and recommend automation, revised workflows, or improved reporting tools.
• Move the organization from reactive technology support toward planned, documented, accountable systems management., All applicants must successfully complete required State and National background screening as a condition of employment prior to beginning work at Grace Place for Children and Families. Screening is conducted in accordance with applicable Florida law, including Chapter 435, Florida Statutes, and, when applicable, Chapter 408, Florida Statutes. Background screening includes fingerprinting for FDLE and FBI criminal history checks and review through the Florida Care Provider Background Screening Clearinghouse. Employment is contingent upon receipt, review, and approval of screening results. Clearinghouse | Florida Agency for Health Care Administration

Equal Employment Opportunity Statement Grace Place values diversity in the workplace and among our partners and other stakeholders. It is the policy of Grace Place to provide equal employment opportunities to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, color, religion, sex, national origin, age, disability, marital status, pregnancy, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate. Employees and applicants shall not be subjected to harassment, intimidation or any type of retaliation because they have (1) filed a complaint; (2) assisted or participated in an investigation, compliance review, hearing or any other activity related to the administration of any federal, state or local law requiring equal employment opportunity; (3) opposed any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercised any other legal right protected by federal, state or local law requiring equal opportunity. The above-mentioned policies shall be periodically brought to the attention of supervisors and shall be appropriately administered. It is the responsibility of each supervisor of the company to ensure affirmative implementation of these policies to avoid any discrimination in employment. All employees are expected to recognize these policies and cooperate with their implementation. Violation of these policies could be considered a disciplinary offense.

Do you have a valid Driver's License license?, Do you have a valid Certified Project Manager certification?, Do you have experience in Vendor relationship management?, Do you have a Bachelor's degree?, * Bachelor's degree required in Business, Information Systems, Data Analytics, Nonprofit Management, or related field.

• Master's degree preferred., * PMP or equivalent project management certification strongly preferred.
• 5+ years of progressive experience in data operations, systems administration, IT coordination, or related fields.
• Experience with Blackbaud Raiser's Edge, Financial Edge, Enrollment Management, Microsoft 365, SharePoint, and external IT vendors strongly preferred.
• Prior experience managing staff, vendors, data quality, systems documentation, and cross-functional projects required.
• Prior experience supervising staff, supporting team development, and promoting a positive, mission-focused team culture required.

Knowledge, Skills, & Abilities

• Strong understanding of data integrity, reporting, workflow design, IT support coordination, and process improvement.
• Ability to balance strategic systems work with hands-on technology support and staff assistance.
• Ability to communicate technical information clearly to non-technical users and senior leaders.
• Strong judgment, confidentiality, professionalism, follow-through, and attention to detail.

Essential Physical Requirements

• Ability to remain physically active, move between buildings, assist with event setup/breakdown, and lift up to 40 pounds.
• Ability to sit, stand, bend, reach, and perform repetitive clerical tasks.
• Ability to communicate clearly with staff, volunteers, and visitors.
• Must demonstrate physical stamina and the ability to remain physically active, mentally alert, and maintain energy throughout extended shifts, including standing and moving for prolonged periods.
• Ability to frequently transition between sitting and standing, move quickly around offices, campus, event spaces, classrooms, and playgrounds, and work effectively both indoors and outdoors.
• Able to assist with setting up equipment and furniture as needed.
• Use hands and fingers effectively for typing and other fine motor tasks.
• Clearly see written materials and distinguish details at both close and far distances.
• Hear and distinguish voices and sounds sufficiently to communicate with staff, volunteers, children, and respond appropriately in emergency situations.
• Communicate clearly through spoken word with staff, volunteers, and students.
• Operate a motor vehicle to travel between locations, attend meetings/trainings, or transport materials (requires valid driver's license, acceptable driving record, and active automobile insurance when driving is required).
• Reasonable accommodations will be considered in accordance with the Americans with Disabilities Act (ADA) to enable qualified individuals to perform the essential functions of the position.