IT Support Specialist

The Information Technology Support Specialist provides technical support and oversight of SVdP's technology systems, devices and user accounts. This hands-on position is primarily responsible for help desk support, hardware and software asset management, Microsoft 365 administration, user support for the organization's Client Management System (CMS), the telephony systems and other information technology needs as assigned. The role serves as the primary point of contact for day-to-day technology needs and works closely with the Technology & Data Systems Manager to maintain reliable, secure, and efficient technology operations. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge., End User Support & Administration

• Serve as the primary responder for internal technology support requests using the Syncro system. Maintain documentation, ticket categories, workflows, and standard procedures
• Provision, modify, and deactivate user accounts, software installation and system access as needed
• Troubleshoot and resolve routine issues involving Microsoft 365, including Outlook email, Teams, SharePoint and OneDrive; printers; phones; Wi-Fi and workstation hardware
• Support shared mailboxes, distribution lists and basic SharePoint permissions
• Coordinate equipment delivery and collection during onboarding/offboarding
• Maintain onboarding and offboarding documentation and procedures.

Asset and Inventory Management

• Maintain accurate records of technology assets, including laptops, desktops, printers and related equipment.
• Track device assignments, warranties, lifecycle status, replacement schedules and inventory levels
• Assist with equipment procurement, deployment, maintenance and replacement planning

Systems and Application Support

• Provide tier-one level support for the organization's proprietary Client Management System (CMS) including user access requests and troubleshooting;

• Document recurring issues, resolutions and support procedures

• Maintain accurate workflows, documentation and knowledge base resources

• Coordinate with vendors or service providers when needed.

Infrastructure and Vendor Coordination

• Escalate tenant-wide configuration, security, compliance, or governance decisions to the Technology & Data Systems Manager.
• Troubleshoot common connectivity and hardware issues.
• Support staff with practical, day-to-day technology needs., The physical demands and work environment characteristics described here are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position requires moderate, though not constant physical effort, typically involving some combination of stooping, kneeling, crouching, crawling, prolonged standing, lifting, carrying, pushing and/or pulling of objects and materials of up to 30 pounds. Sensory Requirements: This position requires the ability to communicate effectively and perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. This position primarily works in an in-person office environment, Monday - Friday during normal business hours. The incumbent may be required to be available on nights and weekends for meetings and other special events., This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents may perform other related duties as required. Learn more about St. Vincent de Paul Georgia at www.svdpgeorgia.org

Do you have experience in WordPress?, Do you have a Associate's degree?, * Associate's degree in Information Technology, Computer Science or related field

• Two years' experience providing IT help desk, desktop support, or internal technology support
• CompTIA A+, Microsoft certifications or comparable technical certifications strongly preferred
• Working knowledge of Microsoft 365 administration, including user accounts, licenses, Outlook, Teams, OneDrive, and SharePoint.
• Strong knowledge of endpoint setup, laptop provisioning, and user account management.
• Ability to troubleshoot common hardware, software, network, printer, and account access issues.
• Basic understanding of networking concepts, including Wi-Fi, switches, printers, and VoIP phones.
• Ability to document work, follow procedures, and keep ticketing and asset systems accurate.
• Experience with Syncro or a similar RMM/ticketing/asset management platform.
• Strong customer-service orientation and patience when supporting non-technical users.
• Familiarity with Power BI and WordPress administration preferred.
• Experience supporting nonprofit, small business, or multi-site environments a plus.
• Reliable, detail-oriented, and process-driven.
• Ability to manage multiple priorities and respond appropriately to urgent request
• Friendly and professional when working with staff at all technical skill levels.
• Curious and willing to learn new systems.
• Able to work independently while keeping the Technology Manager informed.
• Able to support the mission of a Catholic faith-based nonprofit

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account, Competitive hourly wage commensurate with experience and background plus benefits, including health insurance with FSA saving options; dental and vision insurance; a 401K retirement plan with a Safe Harbor contribution and match, and company paid short term disability, long term disability and Life Insurance. There are also company paid holidays and paid time off available to all full and part-time employees.

St. Vincent de Paul Georgia (SVdP) envisions a more just and compassionate Georgia, where every neighbor lives with dignity and opportunity. Our mission is to serve our neighbors with love and respect: delivering help, hope and pathways to self-sufficiency. With a core focus on preventing homelessness, fighting hunger, and improving health, we are the oldest and largest state-wide social service nonprofit. Our programs include rental and utility assistance, food recovery and distribution, and prescription fulfillment through an onsite pharmacy. Our essential elements are Faith, Friendship and Service, and we strive to practice the Vincentian Virtues of Simplicity, Selflessness, Gentleness, Humility and Zeal. Services are provided through the headquarters' (Council) facility in Chamblee, GA, 74 Conferences (parish-based chapters) throughout the state, and 9 Thrift Stores. To learn more about SVdP Georgia and our programs, visit our website at www.svdpgeorgia.org