IT Support Specialist

Results Title is a title insurance and settlement-services company, and our IT team keeps the technology behind every closing running smoothly and securely. We're hiring an IT Support Specialist to be the friendly, hands-on first point of contact for staff across our office locations. This is an entry-level role with a clear growth path - you'll learn a modern Microsoft cloud environment hands-on, working directly alongside our IT Manager.

What you'll do

• Be the first responder for employee IT requests - triage, resolve, and document support tickets
• Travel regularly between our office locations to provide hands-on, on-site support (mileage reimbursed)
• Set up, image, and deploy laptops and peripherals for new hires; reclaim and process returned equipment
• Support Microsoft 365 (Outlook, Teams, OneDrive), Windows 11, and our virtual desktop environment
• Help employees with printing, mobile email, and multi-factor authentication enrollment
• Use common AI-assisted tools to draft documentation, research solutions, and work more efficiently
• Maintain our hardware/asset inventory and write clear how-to guides for staff
• Provide on-site support for conference rooms and office technology
• Escalate complex issues with good notes, and learn from how they're resolved

Do you have a valid Driver's License license?, Do you have experience in Desktop administration?, Do you have a Associate's degree?, * A genuine interest in IT and helping people - strong communication and a customer-service mindset

• A valid driver's license and reliable personal vehicle - this role requires regular travel between our offices (mileage reimbursed)
• Basic familiarity with Windows and Microsoft 365 / Office apps
• Curiosity about and comfort with AI tools (Copilot, ChatGPT, Claude, etc.) and a desire to use them to work smarter
• Comfortable troubleshooting common hardware, printer, and connectivity issues
• Detail-oriented, reliable, and able to handle sensitive information responsibly
• Associate degree (2-year) in IT, computer science, or a related field preferred - we'll also consider a high school diploma/equivalent paired with relevant certs (A+/MS-900), coursework, or help-desk experience; we'll train the right person

Nice to have (not required)

• Exposure to Microsoft Intune, Entra ID/Active Directory, or Azure Virtual Desktop
• Any experience in a regulated or financial-services setting (we'll teach you our compliance requirements)
• Interest in scripting/automation (PowerShell) - there's room to grow here

Why this role is a great start You'll get real, hands-on experience with an enterprise Microsoft cloud stack - Intune, Entra ID, Azure Virtual Desktop, and modern endpoint management - with an IT Manager invested in your growth. Strong performers have a path toward systems administration and cloud engineering.

Pulled from the full job description

• Mileage reimbursement
• Parental leave
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off, Salary is commensurate with education, certifications, and experience · Mileage reimbursement for travel between offices · Results Title offers a comprehensive benefits package including Medical, Dental, Vision, Life insurance, 401(k) plan with a company match, and Paid time off.

Work environment This is primarily an on-site, in-person field role supporting staff across our 28 office locations, with regular daily travel between sites (mileage reimbursed per company policy). Standard business hours, Monday-Friday.

Results Title is an equal-opportunity employer.

Pay: $48,000.00 - $52,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance