Help Desk Engineer

Do you have experience in Managing clients in a customer support role?, The candidate should have 3 to 5 years of experience providing levels 1 and 2 support to larger client bases with diverse technologies. Experience with a Managed Service provider and the use of the the tool sets of an MSP, as listed below, are a major plus.

• Connectwise
• ITGlue
• NinjaOne RMM or similar
• LogicMonitor, Auvik or similar client network monitoring tools
• Cove, Veeam, Datto or similar backup and disaster recovery technologies
• Endpoint security platforms such as SentinelOne, Huntress, etc.

The candidate should be able to communicate effectively between technical and business professionals and be fluent in the technologies we focus on, such as:

• Microsoft Windows Server / Active Directory
• Office 365 / Azure
• Microsoft Email Solutions
• VMWare Virtualization Solutions
• Firewall (Fortinet, Cisco)
• Switching (Dell, Meraki, Cisco)
• Meraki, Ruckus and Ubiquiti Wireless
• On Premise / Cloud Backup Solutions

As a first point of contact for support issues for our clients, outstanding customer service and communication skills are required.

4.04.0 out of 5 stars Shelton, CT Hybrid work $55,000 - $65,000 a year - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, Flagship Networks is a quickly-growing, welcoming company with friendly senior leadership, plenty of room for growth and a kitchen always packed with snacks. We offer:
• Competitive salaries
• 401(k) with employer match
• Medical, Dental, Vision and Life Insurance Available
• Paid Time Off (Vacation, Sick & Holiday)
• Access to an in-house gym

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance