IT Support Specialist

We are seeking a dedicated IT Support Specialist to join our team. This individual will play a key role in supporting and enhancing invoicing processes, company-wide reporting, workflow automation, and business-critical applications. The ideal candidate will have strong SQL and reporting skills, excellent communication abilities, and a willingness to adapt in a fast-paced environment. This is a net-new position created due to internal team growth and promotion opportunities. The individual will work closely with Jeremy Ford, gaining exposure to critical business systems while serving as a key backup resource for ongoing initiatives., * Provide support for invoicing software, including workflow management, scripting (C++), form layout design, and data-reading functionalities.

• Assist in the maintenance and optimization of web-based internal workflow automation software.
• Manage AS400 ACOM systems for printing shipping tickets, order acknowledgments, and purchase orders.
• Manage Inspire systems for invoicing and check printing.
• Manage PVE for invoicing and check PDF imaging.
• Oversee document repository software to ensure efficient document management.
• Develop and maintain batch and PowerShell scripts to automate processes and improve operational efficiency.
• Create and generate reports using Showcase Query and Report Writer.
• Troubleshoot support tickets and provide timely resolution for business users.
• Support company-wide reporting initiatives and data analysis needs., Team & Reporting Structure
• Reports directly to Manager.
• Team size: 10 employees.
• Will work closely with resource, who is transitioning into more programming-focused responsibilities.
• Opportunity to become a key backup resource and gain exposure to a broad range of business systems, looking to take over resource.

• Minimum 3 years of hands-on SQL experience with a strong understanding of query development and reporting.
• Strong report-writing experience, preferably with Showcase Query and Report Writer.
• Experience supporting business applications, workflows, and reporting environments.
• Strong communication and interpersonal skills with the ability to work effectively across departments.
• Ability to adapt to changing priorities and manage multiple projects simultaneously.
• Bachelor's degree or equivalent relevant work experience., * Experience with forms overlay design and Inspire software.
• Experience with AS400/IBM i environments.
• Experience with C++ scripting and workflow automation.
• Experience with Python and/or C#.
• Experience supporting document repository systems.

Top Skills We're Looking For

1. Strong SQL and reporting experience.
2. Ability to build and maintain reporting solutions.
3. Excellent people skills and adaptability in a changing environment.

• Standard hours: 8:00 AM - 5:00 PM.
• Some flexibility available.
• Minimal after-hours or rare on-call support requirements, particularly during the contract period.

Benefits Upon Conversion

• Medical, dental, and vision insurance after 90 days.
• 401(k) with 4% dollar-for-dollar company match.
• Prorated PTO during first year.
• 2 weeks PTO after first year.
• 3 weeks PTO after 5 years.
• 4 weeks PTO after 10 years.

Interview Process

1. Initial Teams interview (30-45 minutes).
2. Onsite interview with HM and his team member.