IT Help Desk Supervisor

Under the general direction of the Information Technology Manager I, the Information Technology Supervisor I will act as supervisor and team lead over the help desk team of IT Associates who are charged with supporting the CCC's IT user base and their related technologies. This includes mobile devices (iPhones and iPads), Microsoft Windows laptops/PCs, software and management platforms, as well as user account and group management in Active Directory/Intra. The incumbent will also carry out tasks in the Client Services and Information Security Engineering domains, and other domains as needed., * You may be occasionally required to work from the CCC Sacramento Center location (570 Bercut Drive, Sacramento, CA) based on business need (printing, mailing, meetings, etc.).

• Once HQ renovations are complete, you will be notified and the in-office reporting location will revert to HQ (anticipated return is July or later) and this position will revert to a "Hybrid" schedule of up to three days of telework per week, with a minimum of two days of in-office work.
• Effective July 1, 2026, there is a Statewide mandate that requires a work schedule of four days of in-office work per week for all "Hybrid" eligible positions.

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s)., In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience leading a technical team with diverse personalities and technical ability
• Experience leading project teams to complete tasks under tight deadlines
• Experience monitoring IT trouble tickets, including meeting SLAs, and escalations as necessary
• Experience as lead of IT device management platforms (i.e. Microsoft Intune, Meraki MDM, etc)
• Experience supporting modern Windows Operating Systems - Windows 11
• Experience administering Microsoft Azure, Office 365, and Active Directory/Entra
• Experience supporting a geographically dispersed business environment including remote office locations and teleworking
• Ability to occasionally travel to remote locations to support customers
• Ability and desire to provide excellent customer service
• Ability to work collaboratively to resolve technical issues
• Ability to exercise good judgment and manage changing priorities
• Ability to find creative solutions to technical and non-technical challenges

The reporting location for this position is at CCC HQ located at 1719 24th Street, Sacramento, CA 95816., In order to be considered for the job vacancy you must satisfy one of the following requirements:

1. List Eligibility - Successfully complete the civil service exam for Information Technology Supervisor 1 or Information Technology Supervisor 2. Please refer to the exam bulletin for the frequency of administration of this exam.
2. Transfer Eligibility - Must have current employment with the State of California in the same classification or in a classification that is comparable. If in a different classification, you must meet the minimum qualifications (see Minimum Qualifications section and associated links above).
3. Reinstatement Eligibility - Previously obtained permanent employment with the State of California in the same classification or in a classification that is comparable. If in a different classification, you must meet the minimum qualifications (see Minimum Qualifications section and associated links above.
4. Training & Development (T&D) Assignment - State employees in a permanent appointment, and no longer on probation, may be considered for a T&D assignment.

Please Note: This position is classified as "Hybrid" and is currently eligible for full time telework due to on-going renovations at CCC Headquarters (HQ) located at 1719 24th Street, Sacramento, CA. However, * Do you want to make a positive, significant difference in the lives of citizens in communities throughout California? * Do you want to directly improve the lives of citizens in the State of California through the implementation of vital environmental restoration projects? Then the California Conservation Corps (CCC) has the job for you! The CCC is a dynamic organization committed to developing young adults by challenging them to complete a year of public service and conservation-related work. Employees of the CCC are leaders who inspire, educate and challenge young people to further their educational and professional goals. If you are looking to work for a state department that demands excellence, inspires staff to do their best and protects and enhances the state's environment, we invite you to apply for a position with the California Conservation Corps, the finest youth Environmental Restoration, Education, Workforce Development program in the world. Career Consultation California Conservation Corps is excited to take part in the first agency-wide collaborative physical career center. The career center is located in the heart of Downtown Sacramento in the brand new CNRA headquarters building. Services provided include one-on-one career consultations, application/resume review, career guidance, mock interviews, and tips for applying.