IT Service Specialist

Ensure employees have reliable IT support so they can complete daily work without disruption Handle incoming technical issues through phone, email, and ticketing systems, prioritizing and resolving requests efficiently Coordinate with external vendors and service partners to support hardware installs, network setup, and infrastructure rollouts Respond to user inquiries and troubleshoot application, system, and connectivity issues in a timely manner Document, track, and manage all support activity within an incident/ticket management system, escalating when needed Create and maintain internal documentation outlining common issues, fixes, and troubleshooting steps Partner with the broader IT team to support incident resolution, problem management, and root cause analysis efforts Build strong working relationships with internal teams and stay aligned on upcoming office changes or project needs Provide hands-on support including troubleshooting hardware/software and assisting with office setups, relocations, and equipment installs

Degree in Information Technology, Computer Science, Business, or related field Proven experience supporting multiple locations or operating in a field-based IT role Solid understanding of networking fundamentals (LAN/WAN connectivity, troubleshooting, etc.) At least 5 years of relevant IT support experience Certifications such as A+, Network+, or Security+ are a plus but not required Experience with Microsoft environments (O365, Windows 10/11, SharePoint) Familiarity with mobile device support (iOS and Android) Exposure to ITIL practices or certifications is beneficial Experience managing desktops in a corporate environment (patching, antivirus, software deployment) Strong understanding of network connectivity across office locations, field sites, or temporary setups Demonstrated ability to provide high-quality customer support to end users Comfortable working with vendors and internal stakeholders to resolve issues Strong communication skills, both written and verbal Ability to proactively troubleshoot, make decisions, and manage competing priorities in a fast-paced environment Willingness to travel up to 25% across regional locations

Nice to Have Skills & Experience

Experience within the homebuilding or construction industry Additional certifications such as Network+ or Security+

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.