IT Solutions Associate | Campus Safety and University Operations

The University of Notre Dame is committed to maintaining a safe, secure, and world-class campus environment. As an IT professional within the Campus Safety IT Applications team, you will support the critical technology infrastructure that enables University Operations and Campus Safety to function effectively. The IT Solutions Associate role serves as a foundational member of the team, providing day-to-day support for systems and solutions that protect and serve our community.

In this role, you will work closely with experienced team members to ensure the integrity, maintenance, and security of campus-wide technology. Your work will directly impact our operations, from managing critical IT assets and alarm/CCTV systems to providing end-user support for faculty, staff, and students. If you are a service-oriented IT professional who enjoys both hands-on technical troubleshooting and contributing to the strategic safety mission of a premier research university, this is an excellent opportunity to grow your career and support the Notre Dame community.

What You Will Do

• IT Systems Support and Maintenance: Install, maintain, and upgrade IT systems, peripherals, and hardware used across multiple partner areas. Manage the physical replacement of IT assets, conduct tier 1 troubleshooting, and maintain a current inventory of computers, cameras, and other equipment to support lifecycle management.
• Project Support and Consultation: Provide initial consultation and assist in gathering requirements for small-scale projects. Assist the team in designing and planning solutions, including new alarm and CCTV systems. Prepare necessary documentation and paperwork to facilitate part orders and billing for completed installations.
• End-User and Workgroup Support: Provide customer-focused assistance, including training on equipment functionality. Maintain databases for monitoring software and interpret technical drawings to document completed alarm and CCTV installations. Ensure all activities are documented in the University-approved case tracking system.
• Data Integrity and Security: Promote best practices for data security and integrity. Support investigations staff by searching and reviewing archived video images and properly securing evidentiary copies in accordance with University policy.
• Professional Development: Engage in ongoing professional development through self-study and training to remain current with industry skills, project management methodologies, and communication techniques.

Do you have experience in Windows?, Do you have a Bachelor's degree?, Minimum

• Bachelor's degree in Computer Science, Management Information Systems, or a related field.
• 1+ years of experience in an IT support position or related role.
• Basic to moderate understanding of low-voltage electronics, IP networking, and Windows/Apple platforms.
• Proficiency in productivity software, including Microsoft Office and G-Suite.
• Strong analytical skills with an ability to practice basic troubleshooting steps.
• Excellent communication and people skills, with a service-oriented attitude and the ability to collaborate with all levels of technical skill.
• Team-focused mindset with an ability to manage multiple priorities and complete tasks on time.
• Ability to obtain and maintain CJIS certification, which includes passing an enhanced background check
• Ability to work in the United States, now or in the future, without visa sponsorship

Preferred

• CompTIA A+, Network+, or similar professional certifications.
• Experience with project management or business analysis.
• Prior experience working within a public safety or emergency management environment.

• Salary: up to 65K, commensurate with experience
• This position allows for the potential of a hybrid work arrangement (1 to 2 days per week).

The University of Notre Dame is more than a workplace; it is a vibrant, mission-driven community where every employee is valued and supported. Rooted in a tradition of excellence and inspired by our Catholic character, Notre Dame is committed to fostering an environment of care that nurtures the whole person-mind, body, and spirit. Here, you will find a deep sense of belonging, a culture that prioritizes well-being, and the opportunity to grow your career while being a force for good in the world. Whether contributing to world-class research, shaping the student experience, or supporting the University's mission in other ways, you will be part of a dedicated team working to make a meaningful impact on campus and beyond. At Notre Dame, your work matters, and so do you!