ICT Support Officer

We're looking for an ICT Support Officer to join a small, supportive team . This is a fantastic opportunity for someone with some professional IT support experience who wants to grow their career in a role that genuinely makes a difference where you have career development opportunities . You'll be the first point of contact for colleagues across the organisation, helping them get the most out of the technology and systems they use every day.

WHAT YOU'LL BE DOING

• Providing first-line IT support to colleagues, handling general help enquiries for systems and IT issues

• Onboarding and offboarding of staff and devices, ensuring a smooth experience for everyone

• Supporting across both infrastructure and software a great mix of technical variety

• Managing asset and data administration, and processing orders for new equipment

• Getting involved in project work as the organisation moves to new systems

• Supporting testing of new systems and writing clear, helpful training guides

• Creating training videos to help colleagues build confidence with technology

• Working closely with two Senior Support colleagues and a Systems Admin who will guide and support you

• As part of a wider team, implement approved changes, fixes, new software and systems as well as enhancements to existing software and systems.

• Working with vendors to develop enhancements and rollout updates and upgrades to software systems.

Do you have experience in VMware?, We're looking for someone who:

• Has some professional experience in IT support (first or second line)

• Is comfortable working with Microsoft 365, SharePoint and Windows environments

• Has great communication skills and genuinely enjoys helping people

• Is organised, detail-oriented and able to manage their own workload

• Is enthusiastic about learning and keen to develop their skills

• Experience with Microsoft 365 admin portals, VMWare, Citrix, ITIL or ITSM tools would be a bonus but not essential.

Pulled from the full job description

• Referral programme
• Annual leave
• Employee discount
• Life insurance
• Company pension
• Cycle to work scheme
• Flexible schedule, You will be joining a small team, which means there's real opportunity to grow and make your mark. The business actively support progression and will fund relevant training and qualifications including the CompTIA A+ Support Skills qualification, which comes with a salary uplift to £31,132 once achieved., 6 weeks' annual leave plus statutory bank holidays

• Contributory Healthcare Plan

• Contributory Pension Scheme

• Funding for CPD and professional qualifications

• Cycle to Work Scheme

• Interest Free Loan Scheme

• Life Insurance

• Employee Discount Scheme

• Travel Expenses

• Employee Referral Programme

Pay: £29,509.00-£31,132.00 per year