Technical Support Executive at Operations Management SaaS

Kickstart your tech career by solving real customer challenges across SaaS software, integrations, data migrations, and technical troubleshooting. The CompanyA leading SaaS provider helping businesses streamline operations through innovative cloud-based software solutionsEstablished technology business with a loyal customer base and strong industry reputationCollaborative, supportive environment with clear progression opportunitiesHybrid working, strong benefits package, and ongoing training and development The RoleA customer-facing technical support role offering exposure beyond traditional helpdesk supportInvestigate software issues, support customers, and troubleshoot technical incidentsGain hands-on experience with SQL queries, XML data, software integrations, and data migrationWork closely with technical teams to solve complex problems and deliver an excellent customer experience Desired Skills and ExperienceTechnical support, helpdesk, or customer support experienceSQL knowledge and confidence writing basic queriesExperience with XMLBonus points: Software integration, Data migration, B2B SaaS or CRM experience