Data Analyst

We're recruiting for an experienced Data Analyst to join a fast-paced Leicester based company on a 3-month contract. This Data Analyst role is ideal for someone who enjoys working with high-volume data, identifying trends, and turning insight into meaningful operational improvements.

This Data Analyst position will focus on real-time monitoring, forecasting and analysing customer contact trends across calls, emails and case management activity. You'll also support CRM optimisation within Microsoft Dynamics 365, helping improve how customer interactions are managed and reported.

Working as a Data Analyst, you'll collaborate closely with operational leaders, customer experience teams and technical stakeholders to deliver clear, insight-led recommendations that improve service performance and decision-making.

What You'll Be Doing

• As a Data Analyst, you'll monitor real-time customer contact volumes, call/email traffic and operational performance
• Analyse historical case data to identify trends, themes and customer behaviours as a Data Analyst
• Produce short-term forecasts to support demand planning and resource decisions
• Turn complex data into clear, actionable insight to improve customer journeys in your Data Analyst role
• Support CRM optimisation within Microsoft Dynamics 365, including workflows and case management
• Present findings to stakeholders to support operational decision making as a Data Analyst

• Experience in a Data Analyst, Real Time Analyst, Business Analyst or similar role
• Strong background working within a contact centre or customer operations environment
• Experience analysing high-volume customer interaction data (calls, emails, cases)
• Confident using Microsoft Dynamics 365 within a customer service setting
• Strong analytical skills with the ability to translate data into clear insight
• Confident communicator with experience working with senior stakeholders

If you're someone who enjoys digging into data, spotting patterns and using insight to make a real difference to how a customer service operation runs day to day, this Data Analyst contract could be a great next step.