IT Systems Administrator

Each Systems Administrator will be assigned:

• Primary Domain Ownership - Accountable for architecture support, configuration standards, lifecycle management, documentation, vendor coordination, and operational health of assigned systems.

• Secondary Domain Support - Cross-trained to provide backup coverage, assist during outages, and support project work in additional domains.

Primary and secondary assignments may include, but are not limited to:

• Infrastructure & Virtualization

• Microsoft 365 / Azure / Identity, Infrastructure & Virtualization

• Administer physical and virtual server environments (Windows and/or Linux)

• Manage virtualization platforms (VMware, Hyper-V, Azure Stack HCI, etcNutanix,Scale.)

• Perform lifecycle management including provisioning, patching, upgrades, and decommissioning

• Support Active Directory, DNS, DHCP, file services, and system monitoring

• Lead or support high availability, failover, and disaster recovery planning

• Conduct capacity planning and performance optimization

Cloud & Identity Administration

• Administer Azure tenant, subscriptions, and resource groups
• Manage Azure AD (Entra ID), identity lifecycle, MFA, and Conditional Access,SSO
• Support hybrid identity and directory synchronization
• Monitor cloud performance, availability, and service health
• Support cloud migrations and modernization initiatives

Messaging & Collaboration Systems

• Administer Microsoft 365 and Exchange Online environments
• Manage mail flow, connectors, transport rules, and routing
• Maintain email security standards (SPF, DKIM, DMARC)
• Configure and support Microsoft Defender for Office 365
• Support retention, archiving, legal hold, and compliance requirements
• Troubleshoot complex mail delivery and service health issues

Telecom & Voice Systems

• Administer and optimize VoIP and collaboration platforms (e.g., Zoom Phone)
• Manage call routing, dial plans, auto attendants, and carrier integrations
• Maintain E911 compliance and perform routine validation/testing
• Monitor call quality and troubleshoot end-to-end voice performance
• Partner with networking to ensure QoS and bandwidth optimization

Endpoint Deployment & Lifecycle Management

• Lead Windows endpoint provisioning and lifecycle management
• Manage configuration profiles and application deployments
• Enforce security policies (BitLocker, Defender, device compliance)
• Oversee update rings and feature update lifecycle
• Maintain device inventory and asset tracking

Storage, Backup & Resilience

• Administer SAN/NAS environments
• Configure and maintain backup and recovery solutions
• Perform restore testing and document recovery procedures
• Support replication and offsite/cloud backup strategies

Security, Compliance & Governance

• Apply system hardening and security best practices
• Support vulnerability remediation and patch management
• Maintain compliance with regulatory and healthcare standards
• Assist with audit preparation and documentation

Operations & Support

• Serve as technical owner for assigned primary systems
• Provide escalation support for complex incidents
• Participate in change management and maintenance windows
• Document configurations, procedures, and recovery processes
• Coordinate with vendors and third-party partners
• Participate in 24x7 on-call rotation

Do you have experience in VLAN?, Do you have a Bachelor's degree?, * Customer Focused - Ability to manage troubleshooting tickets and ensure a timely response, keeps customer informed of progress and outcomes

• Excellent Communication Skills - keeps calendar up to date/sends clear emails on progress of work orders.

• Teamwork - the ability to work with others toward a shared goal, participating actively, sharing responsibility and rewards, and contributing to the capability of the team

• Problem Solving- by analyzing situations and applies critical thinking in order to resolve problems and decide on courses of action and implement the solutions developed in order to overcome problems and constraints., * Excellent communication and collaboration skills.

• Strong analytical and diagnostic skills.

• Possess a sense of responsibility, initiative, honesty, and confidentiality.

• Desire and ability to cooperate with others.

• Able to work under stress and to meet deadlines.

• Ability to manage multiple priorities in mission-critical environments., + 3+ years of experience in systems administration or infrastructure support

• Bachelor's degree in Information Systems, Computer Science, or a related technical field preferred.
• Equivalent combination of education, professional certifications, and progressively responsible experience may be considered in lieu of a degree.
• Experience in one or more enterprise IT domains (infrastructure, cloud, messaging, telecom, or endpoints)
• Working knowledge of networking fundamentals (DNS, TCP/IP, VLANs, firewalls)
• Experience supporting regulated environments preferred

PREFERRED QUALIFICATIONS:

• Microsoft, VMware, Azure, or relevant platform certifications

• Experience with automation or scripting (e.g., PowerShell)

• Experience in healthcare or similarly regulated industries

ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital.

PHYSICAL/MENTAL DEMANDS:

• Lift 25 lbs. from floor to waist height, and carry for distances up to 50 feet

• Reaching overhead and squatting to stock office supplies weighing up to 10 lbs. (examples: reams of paper, boxes of folders)

• Sit to and from, stand at office chair

• Vision requirements include but are not limited to close vision, distant vision, peripheral vision, and ability to adjust focus. EQUIPMENT USED: Personal Computer Microsoft Office Suite Meditech Software Telephone Printer Other Data Extraction Software - SQL Databases, Data Queries etc.