Network Engineer (Juniper Routers)

HPE's customers typically test the traditional bounds of what can be done and as such, they increasingly rely on HPE Juniper experts from ARC(CFTS) to effectively resolve their problems and provide extensive and reliable feedback on root cause and future prevention techniques., * Handle high priority issues for small subset of top HPE Juniper Networks customers on specific Juniper Networks products(s) (MX, PTX, ACX).

• Build productive and collaborative trust-based relationships with the assigned accounts
• Take ownership of high priority or sensitive customer issues and ensure prompt network services restoration and issue resolution to the customer's satisfaction, by using a systematic problem solving approach
• Work closely with various technical teams to ensure knowledge transfer of the customer's networks, issues, teams, and solutions. Keep management informed of all sensitive issues.
• Work with various technical teams within Juniper Networks and provide input on new products and feature improvements for reliability, availability, and serviceability
• Work closely with the Service Managers to support them in gaining a good understanding of the technical issues and their resolution, and support them in driving high profile technical escalations
• Participate in customer conference calls and/or face to face customer meetings to discuss technical issues
• Develop and maintain skills in his/her core products and technologies, and highlight any need for training as the customers networks evolve
• Contribute to technical documentation (White Papers, KB, Troubleshooting Guides, ) for internal and external use
• Sound documentation of technical support issues using the available tools is an essential element of the role
• Develop a "Can-Do" attitude and suggest ways to improve the team performance and increase customer's satisfaction, All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual's own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.

• Higher education (Bachelor or Master degree in electrical engineering or computer science or equivalent )
• 3+ years of working experience in a network support role, 2-3 of these years would be spent supporting large IP networks
• 3+ years supporting customers on site and via phone. Must be able to support complex and high profile customer base.
• Strong communication skills, including influencing and collaboration skills, are a must.
• Strong problem solving skills, applicable to large and complex network scenarios
• Strong customer management and customer service skills.
• Excellent presentation skills.

Must-have Technical skills :

• IP Networking basics: TCP/IP, Subnetting, IP Packet flow, OSI layers
• Routing Technologies : OSPF, IS-IS, BGP, MPLS, RSVP-TE, L3VPN, L2VPN,

Preferred to have Technical skills :

• Working knowledge of EVPN, SR-MPLS, SRV6
• Working experience with Ixia/Spirent traffic generators, TCP replay tools and network protocols analysis tools
• Working experience with: Linux, FreeBSD, Scripting languages (Shell, Python, Slax, Perl)
• Strong problem solving skills, applicable to large and complex network scenarios
• Strong customer management and customer service skills.
• Excellent presentation skills.

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.

• United States of America: Annual Salary USD 92,700 - 175,700 in Massachusetts // 92,700 - 187,500 in California // 81,500 - 187,500 in Texas & Virginia The listed salary range reflects base salary. Variable incentives may also be offered."

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.