Infra Tech Support Practitioner

AWS Infrastructure Management

• Administer and manage AWS services including EC2, IAM, Lambda, SQS, SNS, and CloudWatch

• Oversee provisioning, configuration, and lifecycle management of cloud resources Infrastructure & Application Support

• Support application hosting environments including web/app/database servers

• Manage DNS setup, IIS configuration, file servers (DFS), and Windows servers Monitoring & Performance Optimization

• Implement monitoring solutions and proactively identify performance bottlenecks

• Drive continuous improvement to prevent incidents and improve system reliability Security & Compliance

• Manage access controls (IAM roles, AD groups) and enforce security policies

• Oversee firewall, WAF, SSL certificate, and network security configurations Stakeholder Collaboration & Leadership

• Work closely with cross-functional teams to resolve issues and drive improvements

• Lead/mentor support team members and ensure effective task execution

• Contribute to operational strategy and continuous improvement initiatives

Core Skills

• Strong expertise in AWS Administration and Cloud Infrastructure Management
• Hands-on experience managing:
• AWS services (EC2, Lambda, IAM, CloudWatch, SNS, SQS)
• Load balancers, WAF, firewalls (AWS & CDN tools like Akamai)
• Solid understanding of IT Infrastructure Operations and Production Support

• A background aligned with IT, cloud computing, or systems administration is expected, supported by AWS certifications or equivalent training. [AWS Certification | SharePoint]
• The primary required skill is AWS Administration.
• A minimum of 7+ years of experience in AWS Administration is required.
• Infrastructure Support experience is considered a nice-to-have skill., * Experience with: o Windows Server administration and IIS o SQL Server access and permission management o Active Directory (AD Groups, service accounts) o Application Server Management - App/Web/DB servers