Genesys Cloud CX Developer

Tata Consultancy Services Limited
Addison, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Compensation
$ 130K

Job location

Addison, United States of America

Tech stack

API
System Configuration
Java Platform Enterprise Edition (J2EE)
Routing
Node.js
Simple Object Access Protocol (SOAP)
Scripting (Bash/Python/Go/Ruby)
Genesys
Information Technology
Api Design
REST

Requirements

Do you have experience in Technical architecture?, Do you have a Bachelor's degree?, Genesys APIs, Genesys Cloud CX, J2EE development, API Development, Genesys Cloud CX Developer\Architect with Softphone Roles & Responsibilities

  • Mandatory Design and Development experience in Genesys Cloud CX and Genesys Architecture.

  • Develop roadmap for CCaaS transformation and modernization initiatives.

  • Experience in Softphone API integration with Genesys CX

  • Experience in Genesy SDK

  • Experience in Genesys Cloud CX administration, configuration and implementation.

  • Strong experience Node.JS/ Rest, SOAP and Genesys APIs.

  • Experience creating dashboards for monitoring queue activity, agent performance, and interactions.

· Strong Experience in Genesys Cloud admin and configuration including contact center ,telephony, routing, people and permissions and outbound. · Experience in Genesys installation and configuration

  • Troubleshooting experiences with the issues in configuring and routing related issues.

Desired skills.:

  • Experience with Genesys on-prem and understanding of various Genesys components and composer development.

  • Exposure for Java/J2EE development and API Development /Scripting integration

  • Genesys Cloud CX certification preferred., Qualifications : BACHELOR OF COMPUTER SCIENCE

Benefits & conditions

(part of Tata group) 3.93.9 out of 5 stars Addison, TX $100,000 - $130,000 a year, Pulled from the full job description

  • Pet insurance
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Commuter assistance, Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range $100,000-$130,000 a year

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