Technical Support Analyst

As a Technical Support Analyst II, you'll serve as the primary technical resource for your assigned region while providing remote support across the organization. You'll resolve advanced technical issues escalated from Tier 1 support, maintain critical business systems, support infrastructure projects, and help ensure our employees have the technology they need to deliver exceptional services.

This role requires a strong technical foundation, excellent communication skills, independent problem-solving abilities, and a willingness to travel to KVC offices and program locations.

What You'll Do

• Troubleshoot and resolve advanced technical issues across multiple platforms.
• Serve as the primary IT contact for your assigned region.
• Provide remote and onsite technical support throughout the agency.
• Support Microsoft 365, Exchange, Active Directory, Cisco Meraki, SharePoint, and OneDrive environments.
• Document issues, resolutions, and troubleshooting steps thoroughly.
• Perform routine system maintenance and support technology projects.
• Follow established operational processes and escalation procedures.
• Manage technical support activities across multiple office locations.
• Participate in on-call support rotations.
• Travel to agency, corporate, and office locations as needed.
• Collaborate with other IT professionals on projects across the organization.
• Communicate effectively with employees, leadership, and executive teams.

Do you have a valid Driver's License license?, Do you have experience in Technical Proficiency?, Do you have a High school diploma or GED?, * High school diploma required.

• Associate degree or higher from an accredited college or university preferred., * Valid driver's license and current auto insurance required., * 1-3 years of experience in a professional business environment.
• Demonstrated experience supporting:

• Microsoft 365
• Microsoft Exchange
• Active Directory
• Cisco Meraki
• SharePoint
• OneDrive

Preferred Qualifications

We're looking for professionals who bring both technical expertise and exceptional customer service.

Ideal candidates will have:

• A passion for learning new technologies and expanding technical skills.
• Willingness to travel regularly between KVC locations.
• Experience working independently across multiple office sites.
• The ability to explain technical concepts to both technical and non-technical audiences.
• Strong troubleshooting and documentation skills.
• Excellent organizational and project management abilities.
• A customer-first mindset focused on delivering outstanding support.

Success in This Role Requires

• Teamwork and collaboration
• Initiative and self-motivation
• Technical expertise
• Critical thinking and analytical problem-solving
• Resourcefulness
• Accountability
• Adaptability in a fast-paced environment
• Professional communication with employees at every level of the organization, * Demonstrate professionalism and accountability in every interaction.
• Foster an inclusive, respectful, and collaborative workplace.
• Adapt quickly to changing priorities and business needs.
• Maintain confidentiality and uphold the highest ethical standards.
• Build positive working relationships across departments., * High school diploma required.
• Valid driver's license and current auto insurance.
• Ability to travel to multiple KVC locations.
• 1-3 years of technical support experience.

At KVC, your work directly supports the people who make a difference every day. You'll join an organization where innovation, collaboration, and compassion are part of our culture-not just our mission. Our values guide everything we do: * The heart of our work is helping people. * Our character is built on authenticity and compassion. * Family connection drives our culture. * Collaboration fuels our improvement. * Urgency and innovation mark our approach. * Diverse perspectives are key to our progress.