Solution Support Specialist

The Solution Support Specialist role is responsible for assisting the Transportation Manager and Sales team in supporting Fulfillment operations and Freight Forwarding (Ocean & Air). This role ensures customers receive timely support, smooth shipment execution, and professional service, while also helping drive business growth by coordinating with internal teams, overseas offices, and external partners., Sales & Customer Support

• Assist the Transportation Manager and Sales team in preparing quotations, proposals, and rate requests.
• Support onboarding of new customers (account setup, SOP preparation, credit coordination).
• Respond to customer inquiries regarding fulfillment, air freight, and ocean freight shipments.
• Prepare sales reports, pipeline tracking, and customer review materials.

Fulfillment Support

• Coordinate with warehouse operations for inbound, outbound, and inventory control.
• Monitor order fulfillment KPIs and support resolution of service issues.
• Prepare workflow SOPs, security checklists, and process improvement suggestions.
• Support customer requests for value-added services (kitting, relabeling, returns, DG handling).

Ocean & Air Freight Forwarding Support

• Handle booking coordination, documentation (BOL, AWB), and rate confirmations with carriers/co-loaders.
• Track shipments end-to-end, proactively communicate status, and escalate exceptions.
• Liaise with overseas offices (China/APAC) to align cross-border shipping requirements.
• Ensure compliance with customs, regulatory, and DG (dangerous goods) rules.

Administration & Reporting

• Maintain updated rate sheets, contracts, and SOP records.
• Generate weekly/monthly reports on volumes, revenue, and service performance.
• Support invoicing, billing accuracy, and coordination with finance for payment collection.
• Assist with sales events, trade shows, and internal projects as needed.

Other duties as assigned.

Do you have experience in Customer returns handling?, Do you have a Bachelor's degree?, * Bachelor's degree in any discipline (Logistics, Supply Chain, or Business preferred).

• 1-3 years of experience in freight forwarding, fulfillment, or logistics sales support.
• Familiarity with international shipping (air/ocean) and warehouse operations.
• Proficient in MS Office; knowledge of TMS/WMS systems (CargoWise a plus).
• Strong organizational skills, attention to detail, and ability to multitask.
• Good communication and problem-solving skills; team player mindset.
• Bilingual English & Chinese preferred for cross-border communication.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Will you now or in the future require visa sponsorship (e.g., H-1B) from the company?

Language:

• Chinese (Preferred)