IT Technician

Eastridge Workforce Solutions is seeking an IT Technician with strong Help Desk experience (3-4+ years) to support our client, Quanta Manufacturing, at their Fremont headquarters.

This role is ideal for a hands-on IT professional who thrives in a fast-paced environment and enjoys solving technical issues for end users. You will serve as the frontline IT support resource, ensuring seamless day-to-day operations across systems, devices, and applications., * Provide Tier 1 / Tier 2 Help Desk support in a corporate environment

• Troubleshoot hardware, software, and network issues across Windows, macOS, and Linux systems
• Manage and resolve tickets using a Service Desk ticketing system (ServiceNow, Jira, Zendesk, etc.)
• Support Microsoft 365, Teams, and SaaS applications
• Perform user account management (Active Directory, password resets, access requests)
• Assist with device imaging, deployment, onboarding/offboarding
• Troubleshoot printers, VoIP systems, AV/conference room technology, and peripherals
• Provide remote and onsite support using tools like RDP, TeamViewer, etc.
• Document troubleshooting steps and contribute to knowledge base articles
• Collaborate with IT infrastructure and engineering teams

Do you have experience in macOS?, * 3-4+ years of strong Help Desk / Service Desk experience in a corporate environment

• Experience supporting Windows and macOS systems (Linux is a plus)
• Hands-on experience with Active Directory, Group Policy, and Microsoft 365
• Experience using ticketing systems (ServiceNow, Jira, Zendesk, etc.)
• Strong troubleshooting skills across hardware, software, printers, and networking issues
• Knowledge of DNS, DHCP, VPN, and basic networking concepts
• Excellent communication and customer service skills
• Ability to manage multiple tickets and prioritize effectively

3.93.9 out of 5 stars Fremont, CA 94538 $24 - $28 an hour - Temporary, Temp-to-hire

Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a IT Technician to support our client's team.