IT User Support Technician

• Provide remote or onsite IT support to H2O Innovation users;
• Frequent travel to H2O's offices in the United States to support, improve or implement different software's;
• Participate in the management of tickets and user requests: define priorities and ensure follow-up;
• Contribute to the continuous improvement of the User Support department to increase the satisfaction and overall efficiency of users;
• Participate in many different projects for the IT department;
• Anticipate future needs according to the IT support department activities;
• Performs other related duties.

Do you have experience in Windows?, Do you have a Trade school?, * Technical school diploma or equivalent related to IT;

• 5 years of experience in a related field;
• Experience in configuring, installing and repairing IT equipment;
• Knowledge in one or more of these software are considered an asset: Office 365, Windows 11, Windows Server 2019-2022, Active directory, VPN/Wi-Fi, mobile devices (cellphones and tablets).
• Excellent troubleshooting and problem-solving skills;
• Be an excellent team player;

#ZR

Pulled from the full job description

• 401(k)
• Vision insurance
• Dental insurance
• Profit sharing, Overall remuneration including:
• Profit sharing bonus program
• Group Insurance plan including dental, vision & telemedicine;
• 401K plan with employer's contribution;
• Three (3) weeks of paid vacation per year;
• Twelve (12) paid wellness days per year.