Digital Asset Media Support Analyst

Concept Plus is seeking a Digital Asset Media Support Analyst to support requirements gathering, solution design, and delivery of custom video platform capabilities, leveraging the Kaltura media ecosystem. This role works closely with customer stakeholders and Kaltura support to ensure solutions align with business goals and technical needs.

What you'll do

• Build and maintain strong technical relationships with customer and project stakeholders.
• Define feature requirements, user workflows, and functional solutions for video-centric use cases.
• Scope, plan, and oversee large or complex media and content migrations.
• Troubleshoot platform, configuration, and integration issues as they arise.
• Document solutions, configurations, and processes for internal and customer use.

• US Citizen
• Bachelor's degree (or equivalent experience) in Computer Science, Information Systems, or a related technical field.
• 3+ years of experience in a technical role such as software development, product management, or technical project management.
• Hands-on experience with online video platforms and media distribution technologies (e.g., OVP, OTT, CDN, DAM/MAM, transcoding, live streaming).
• Minimum 2 years of experience administering Kaltura platforms, including KMC and KMS configuration, feature deployment, and platform customization.
• Experience configuring Kaltura Universal/Studio players and creating or modifying player features.
• Understanding of the Kaltura API, including the ability to make minor adjustments or generate custom reports.
• Knowledge of metadata-driven automation, rule-based playlists, and embedding Kaltura content into platforms such as Teams, SharePoint, and LMS systems.
• Familiarity with additional media delivery systems (YouTube, Apple Podcasts) and content creation tools (Camtasia, Snagit, TTS applications).
• Strong attention to detail with the ability to manage large media libraries (10,000+ assets).
• Prior experience in an online education or academic environment preferred.

We offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment.

Concept Plus is a mission-focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. Headquartered in Fairfax, VA, we bring the agility, responsiveness, and customer intimacy of a small business combined with the quality and infrastructure of a larger firm. Recognized as an award-winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty.