Technical Support Specialist

• Responsibility for providing technical, cross-site support to field service colleagues at the second-level support stage, as well as ensuring the consistent implementation of the service escalation process
• Regular coordination with Service Management to assess and track escalated service cases
• Driving and implementing continuous improvements in service quality and efficiency in an international environment
• Proactive initiative and commitment to the development of data-driven analysis instruments and tools
• Defining, developing and delivering technical training
• Responsibility for the availability, completeness and provision of service-related documentation and information
• Collaboration on development projects with the aim of ensuring the smooth introduction of new products and technologies into global service and support
• Supporting and, where necessary, leading projects

• A university degree in engineering or a natural science subject
• Several years' experience working with ultra-high vacuum and/or high-voltage components in a cleanroom would be an advantage
• Excellent planning, organisational and communication skills, both written and spoken, in German and English
• Experience in data science, ideally in the field of statistical process control
• Good IT skills, e.g. in Office applications, Linux, database management and analysis software
• A confident individual who is motivated to continuously develop their technical and methodological skills.
• Willingness to undertake occasional regional and international (including overseas) business travel

We are a world-leading high-tech company developing maskless nanofabrication systems and characterization solutions. Defined by a dynamic environment that is at the forefront of tomorrow's technological advances on a global scale, we are seeking challengers ready to shape the future with us. We are looking for individuals who thrive in visionary and collaborative environments, bringing their unique strengths and their passion to make RAITH the innovative force it is. Interested to write the next chapters of our success story together with our 450-strong team?