Veeva System Lead

• Manage system throughout its whole lifecycle and complete Compliance documentation.
• Coordinate backup/recovery & perform Disaster Recovery Testing.
• Work with IT Infrastructure to remediate or decommission systems., Omega CRM Consulting is looking for a Veeva System Lead that would like to collaborate with one of the top global pharmaceutical companies.
• Manage system throughout its whole lifecycle and complete its Compliance documentation
• Coordinating and scheduling backup/recovery & Performing Disaster Recovery Testing
• Service Level Agreement, Mean Time to Resolve, Audit trail, Access & identity monitoring
• Coordinating (but not performing) server, database patches and resolving vulnerabilities
• Coordinating software management:

• Patching / Packaging / Testing / License management / Small enhancements/configuration changes

• Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure):

• Interfaces to IT SME, IT Capability leads and to other internal stakeholders (e.g. HR, Finance) as well as external stakeholders (vendors, academia, healthcare companies, etc.). Interfaces to/SPOC for the broader IT organization acting in a coordination role.

• Performing Incident, Problem for issue resolution and Change Management
• Working with IT Infrastructure to remediate replace migrate or decommission systems (Including legacy systems and coordinating System Archiving) or infrastructure items

Omega CRM, A Merkle in Galicia is seeking a Veeva System Lead to manage system compliance and collaborate with leading pharmaceutical companies. The ideal candidate will have over 5 years' experience in Salesforce or Veeva CRM platforms and possess strong communication skills., * Must have at least 5 years of experience in Salesforce or Veeva CRM platforms.

• Excellent English speaking, reading & writing skills are required.

• Must be customer-oriented and well organized., Salesforce or Veeva CRM platforms experience Excellent communication skills Customer orientation ITIL v3.0 or higher Fundamentals Certification Experience with Vault CRM, JIRA, Confluence, Bachelor's degree in IT or similar, * Must have at least 5 years experience in Salesforce or Veeva CRM platforms.

• Experience for the following technology/platform experience is a plus:

• Vault CRM, JIRA, Confluence, Jenkins, AWS, Azure, ServiceNow, API

• A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification

Nice to have

• Must be bachelor's degree in IT or similar
• Must be customer oriented, well organized and methodical
• Must have excellent communication skills both written & verbal
• Must have excellent English speaking, reading & writing skills
• Other languages such as German, Japanese, Mandarin, Spanish a plus
• Must be able to present information effectively
• Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc.

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Versátil retribution (public transport ticket, Ticket restaurant, ...).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data - all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.