IT Desktop Support

Axiom Technologies
Bellprat, Spain
3 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior
Compensation
€ 35K

Job location

Bellprat, Spain

Tech stack

Microsoft Windows
Microsoft Active Directory
Apple Mac Systems
Software Applications
JIRA
Desktop Computing
Linux
Issue Tracking Systems
Virtual Private Networks (VPN)
Linux System Administration
Microsoft Office
System Center Configuration Manager
Networking Basics
Remote Desktop Services
Remote Infrastructure Management
Software Troubleshooting
Microsoft InTune
Information Technology
Casper Suite
Laptops
Zendesk
ServiceNow
User Accounts

Job description

  • Provide first- and second-level support for desktop devices.
  • Respond to service requests via ticketing system or in-person.
  • Install and maintain operating systems and software applications., * Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
  • Respond to service requests and incidents via ticketing system, phone, or in-person.
  • Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
  • Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
  • Set up and configure new employee workstations, including user accounts and permissions.
  • Maintain asset inventory and ensure accurate documentation of IT equipment.
  • Assist with onboarding/offboarding of employees from a technical perspective.
  • Support remote users with VPN, remote desktop, and connectivity issues.
  • Collaborate with other IT teams on escalated issues or project-related tasks.
  • Follow security protocols and assist with antivirus, patching, and data protection policies.

Requirements

Axiom Technologies is seeking a Desktop Support Technician in Bellprat, Cataluña. This position involves providing on-site assistance and support for desktop computing environments, troubleshooting hardware and software issues, and maintaining accurate documentation. Candidates should hold a Bachelor's degree in Computer Science or a related field and have at least one year of experience in a desktop support role. Familiarity with Windows OS, Office 365, and ticketing systems is essential. A flexible schedule may be required, and on-site support is expected., * 1+ year of experience in desktop support or helpdesk.

  • Strong knowledge of Windows OS and Office 365.

  • Familiarity with basic networking concepts., Desktop support Troubleshooting Excellent communication Interpersonal skills Basic networking concepts, Bachelor's degree in Computer Science or related field, * Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

  • 1+ year of experience in a desktop support, helpdesk, or IT technician role.

  • Strong knowledge of Windows OS, Office 365, and basic networking concepts.

  • Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.

  • Excellent communication and interpersonal skills.

  • Strong troubleshooting and problem-solving abilities.

Preferred:

  • Experience with macOS or Linux environments.
  • IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
  • Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Benefits & conditions

  • On-site support may be required.
  • Occasional lifting of equipment (up to 25 lbs).
  • Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.

About the company

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

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