Level 2 NOC Technician

infraone is seeking a Level 2 NOC Technician located in O Chazo, Galicia, Spain. You will monitor and troubleshoot network services to ensure the seamless operation of critical infrastructures., * Continuous monitoring of LAN/WAN, Wi-Fi, firewalls, VPNs, and other network assets.

• Second-line diagnosis and resolution of connectivity incidents.
• Perform daily service checks on critical systems.

Conhecimentos

Network monitoring Incident resolution Technical documentation Collaboration with teams, Monitoring platforms Descrição da oferta de emprego The Opportunity

As a Level 2 NOC Technician you will be part of our follow-the-sun operations team. Your mission is to monitor, troubleshoot, and restore network services that keep our customers' plants, labs, and critical infrastructure running securely and without interruption., * Continuous monitoring of LAN/WAN, Wi-Fi, firewalls, VPNs, and other network assets via dashboards and alerting tools

• Second-line diagnosis and resolution of connectivity incidents (VLAN, DHCP, DNS, basic routing/switching)
• Execute standard changes (e.g., user access, guest Wi-Fi, basic policy updates) under run-books and change-control procedures
• Capture, classify, and update tickets; escalate to L3 or field teams when required, ensuring accurate hand-over between shifts
• Perform daily service checks on critical systems and produce shift reports
• Maintain asset inventories and technical documentation
• Collaborate with Cyber-SOC and Infrastructure teams during security or performance events

Your role involves managing network assets, resolving connectivity incidents, and collaborating with various teams. Ideal candidates will have a solid foundation in network administration and be fluent in English., * Vocational training or Associate Degree in Networks / Systems Administration (or equivalent hands-on experience).

• Working knowledge of TCP/IP, switching & routing fundamentals, and basic network services (DNS, DHCP, VPN).
• Familiarity with ticketing and monitoring platforms.
• English B2 (written & spoken); Spanish a plus., Vocational training or Associate Degree in Networks / Systems Administration, * Vocational training or Associate Degree in Networks / Systems Administration (or equivalent hands-on experience)
• Working knowledge of TCP/IP, switching & routing fundamentals, and basic network services (DNS, DHCP, VPN)
• Familiarity with ticketing and monitoring platforms
• English B2 (written & spoken); Spanish a plus

Nice-to-Have

• Vendor certifications