Technical Program Manager

• Serve as the technical product expert for Guesty clients.
• Translate business requirements into technical solutions.
• Drive proactive product adoption and improve workflows., As a Technical Program Manager, you position yourself as a key technical partner to our customers, leveraging a deep understanding of the Guesty Product to navigate their complex technical challenges. You will provide advanced guidance for our customer use cases and lead the resolution of intricate technical hurdles.

In addition to addressing immediate technical complexities, you will take a proactive approach to driving product adoption. You will ensure our clients achieve the technical optimization necessary for long-term retention and growth. This role requires a close, strategic partnership with the Customer Success Management team to analyze workflows and identify opportunities for deeper product utilization.

Internally, you serve as the definitive "Voice of the Customer." You will advocate for real-world client needs to ensure Guesty's product development aligns with the features that drive value and revenue. Responsibilities

• Serve as the technical product expert across all Guesty domains by leading advanced consultations for complex customer use cases.
• Translate business requirements into sophisticated technical solutions, making complex concepts easy for clients to understand and implement.
• Empower client proficiency through high-impact training and guidance, ensuring users are hands-on and self-sufficient in the Guesty Product.
• Drive proactive product adoption by identifying opportunities to optimize client operations and improve workflows to increase product stickiness.
• Partner strategically with CSMs to manage a shared book of business, aligning technical excellence with overall account health and retention.
• Act as the internal "Voice of the Customer," translating real-world client needs into actionable feedback and roadmap priorities for Product teams.
• Meet or exceed expectations in KPI attainment and professional development.

You'll drive product adoption and work closely with the Customer Success Management team to analyze workflows. Applicants should have at least 4 years of technical experience in SaaS environments and be proficient in English, Spanish, and Italian. This is an excellent opportunity to thrive in a dynamic and innovative company., * Minimum of 4 years of technical experience in SaaS or technology-driven environments.

• Full professional proficiency in English, Spanish, and Italian.

• Strong problem-solving and creative thinking skills., Problem-solving skills Communication skills Technical aptitude Analytical thinking API literacy Descripción del empleo, * Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment.

• API literacy.

• Full professional proficiency in English, Spanish and Italian.

• Demonstrated problem-solving skills and creative thinking.

• Strong communication and presentation skills.

• Ability to work independently and collaborate with cross-functional teams.

• Technical aptitude: solid background in navigating complex SaaS environments and a natural ability to master intricate technical use cases.

• Strategic problem-solving: ability to analyze customer configurations and workflows to provide optimal, scalable solutions.

• Expert communication & training: exceptional presentation skills with a talent for translating dense technical concepts into simple, actionable guidance for both clients and internal teams.

• SaaS product advocacy: experience collaborating with Product organizations to vocalize feature requests, provide tangible feedback, and advocate for impactful roadmap releases.

• Proactive drive: high level of initiative to identify adoption gaps, improve customer setup, and collect meaningful product feedback.

• Analytical thinking: ability to identify trends across account cohorts and use data to track evolving product needs.

• Adaptability & evolution: proven ability to thrive in a fast-paced environment and a proactive embrace of change-whether adopting new internal tools, evolving systems, or leveraging developing automations to improve efficiency.

• Bonus: Market knowledge - familiarity with the short-term rental market, the OTA landscape (Airbnb, Vrbo, etc.) and the property management software ecosystem.

• Bonus: Accounting knowledge - foundational understanding of trust accounting, including experience with ledgers, reporting, and bank reconciliations.