Genesys Cloud Software Engineer

A leading multinational technology company is seeking a Genesys Cloud Software Engineer for a fully remote position. The role involves designing and maintaining solutions within a cloud contact center platform. Candidates should have 3-7+ years of experience in contact-center development, knowledge of Genesys Cloud, and relevant technical skills. The position offers various benefits including health care, flexible work arrangements, and access to training platforms., * Design, develop, integrate, and maintain solutions within the cloud contact center platform.

• Develop and maintain customer experience flows in Genesys Cloud Architect.
• Collaborate with teams to deliver technical solutions.

Conocimientos

Contact-center development Genesys Cloud ServiceNow Jira Confluence English (B2+/C1) Cloud provider experience (AWS, Azure, GCP) REST APIs JSON OAuth2, We are looking for an experienced engineer to design, develop, integrate, and maintain solutions within our cloud contact center platform. Responsibilities include developing and maintaining customer experience flows in Genesys Cloud Architect, building and supporting integrations using Genesys Cloud APIs, Data Actions, and event-based services, implementing routing logic, automation, and configurations for voice and digital channels. You will collaborate with Product Owners, Business Analysts, and IT teams to deliver technical solutions aligned with business needs, troubleshoot issues, optimize performance, and ensure platform stability. Participate in testing, documentation, and deployment activities following development best practices and support continuous improvement of the contact center platform and related processes.

• 3-7+ years in contact-center/telephony development or systems engineering.
• At least 2 years working specifically with Genesys Cloud or equivalent CCaaS.
• Experience with cloud networking concepts., * 3-7+ years in contact-center/telephony development or systems engineering
• At least 2 years working specifically with Genesys Cloud or equivalent CCaaS
• Experience with ServiceNow, Jira and Confluence
• English B2+/C1
• Genesys Cloud certifications (e.g., Genesys Cloud Certified Professional / Architect)
• Cloud provider experience (AWS, Azure, or GCP) and networking (VPC, subnets, NAT, security groups)
• Exposure to CRM systems (MS Dynamics)
• Genesys Cloud or cloud provider certifications (AWS)
• Experience with REST APIs, webhooks, JSON, OAuth2 and JWT

Teleworking compensation Life and Accident Insurances Flexible Retribution Program Access to training platforms Real Work Life Balance measures, * Health Care Plan

• Teleworking compensation
• Life and Accident Insurances
• Retribución Flexible Program: Meals, Kinder Garden, Transport, online English lessons, Health Care Plan
• Free access to several training platforms
• Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35,000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.