Developer Advocate & Tech Support Engineer (Hybrid, AI Tools)

MONEI is seeking a dynamic individual in Bellprat, Cataluña for a hybrid role combining Technical Merchant Support and Developer Advocacy. You will bridge the gap between engineering and users, handling support tickets, writing documentation, and engaging with the developer community. Ideal candidates possess a strong technical foundation, coding skills, and a passion for payments innovation., * Investigate and debug payment issues from merchants.

• Build minimal repro cases and file bug reports.
• Ship small code fixes and manage documentation.
• Produce guides and tutorials for integration.
• Improve APIs using customer feedback.
• Engage with the developer community on social media.
• Leverage AI tools to enhance productivity., Zendesk Datadog OpenSearch DynamoDB GitHub Notion Descripción del empleo

MONEI is seeking a dynamic individual in Bellprat, Cataluña for a hybrid role combining Technical Merchant Support and Developer Advocacy. You will bridge the gap between engineering and users, handling support tickets, writing documentation, and engaging with the developer community. Ideal candidates possess a strong technical foundation, coding skills, and a passion for payments innovation.

• Able to read and write code, for experienced candidates.
• Basic understanding of JavaScript/TypeScript for debugging.
• Knowledge of REST APIs and HTTP debugging required.
• Strong technical writing skills to create documentation.
• Basic SQL and query skills to pick up new languages.
• Familiarity with Git and GitHub for version control.
• Bilingual in Spanish and English, critical for communication.
• Ability to write and debug code independently.
• Excellent written communication and empathy for users., Code reading and writing JS/TypeScript basics REST API & HTTP debugging Clear technical writing SQL/basic query skills Git & GitHub Fluent in Spanish + English Write and debug code independently Strong communication skills

Educación

Current studies in CS or Software Engineering Experience as a Technical Support Engineer

Competitive compensation Flexible work format Direct mentorship Access to AI tools Remote flexibility Dynamic culture, The position offers flexible work formats including full-time, part-time, and paid internships, along with competitive compensation, mentorship from senior engineers, and opportunities to grow., The position offers flexible work formats including full-time, part-time, and paid internships, along with competitive compensation, mentorship from senior engineers, and opportunities to grow. Consigue la evaluación confidencial y gratuita de tu currículum