IT professional

The role offers a permanent contract with a flexible schedule, health insurance, and opportunities for training and certification to enhance your skills. Join us to make a positive impact in society!, Vault CRM JIRA Confluence AWS Azure ServiceNow API Descripción del empleo, * Manage system throughout its whole lifecycle and complete its Compliance documentation

• Coordinating and scheduling backup/recovery & Performing Disaster Recovery Testing
• Service Level Agreement, Mean Time to Resolve, Audit trail, Access & identity monitoring
• Coordinating (but not performing) server, database patches and resolving vulnerabilities
• Coordinating software management: Patching / Packaging / Testing / License management / Small enhancements/configuration changes
• Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure): Interfaces to IT SME, IT Capability leads and to other internal stakeholders (e.g. HR, Finance) as well as external stakeholders (vendors, academia, healthcare companies, etc.). Interfaces to/SPOC for the broader IT organization acting in a coordination role.
• Performing Incident, Problem for issue resolution and Change Management
• Working with IT Infrastructure to remediate replace migrate or decommission systems (Including legacy systems and coordinating System Archiving) or infrastructure items

Omega CRM, A Merkle is looking for an experienced IT professional to manage their CRM systems lifecycle in Monterroso, Spain. Ideal candidates will have at least 5 years of experience in Salesforce or Veeva CRM platforms and excellent communication skills., * Must have at least 5 years experience in Salesforce or Veeva CRM platforms.

• Demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification.
• Experience with infrastructure topics such as databases, servers, cloud systems, networking., * Manage system throughout its lifecycle and complete compliance documentation.
• Coordinate and schedule backup/recovery and perform Disaster Recovery Testing.
• Perform incident and problem management for issue resolution.

Conocimientos

Salesforce or Veeva CRM platforms experience Operational Excellence ITIL v3.0 Certification Excellent communication skills Customer orientation, Bachelor's degree in IT or similar, * Must have at least 5 years experience in Salesforce or Veeva CRM platforms.

• Experience for the following technology/platform experience is a plus: Vault CRM, JIRA, Confluence, Jenkins, AWS, Azure, ServiceNow, API.
• A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification.

Nice to have

• Must have bachelor's degree in IT or similar.
• Must be customer oriented, well organized and methodical.
• Must have excellent communication skills both written & verbal.
• Must be able to work successfully on a team.
• Must have Excellent English speaking, reading & writing skills.
• Other languages such as German, Japanese, Mandarin, Spanish a plus.
• Must be able to present information effectively.
• Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc.

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.