Helpdesk/IT Support Desktop Specialist

• Provide installation and support for PC and some Apple hardware and software.
• Respond to incoming calls and e-mails regarding workstation performance and use requests.
• Perform on-site analysis, diagnosis, and troubleshooting of workstation problems., * Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
• Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
• Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
• Adhere to procedures for logging, reporting and monitoring helpdesk requests.
• Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building

A leading technology service provider is seeking a Helpdesk/IT Support Desktop Specialist to join their Barcelona office. This full-time role requires an energetic individual with at least 2 years of experience, technical troubleshooting skills, and fluency in English. Responsibilities include supporting PC and Apple hardware, responding to user requests, diagnosing workstation problems, and ensuring user satisfaction. Ideal candidates are self-motivated and possess strong interpersonal skills., * Fluency in English is a must.

• Strong interpersonal skills and the ability to interact favorably with various people.
• Self-motivated individual with reasoning skills., Fluent in English Strong interpersonal skills Self-motivated Knowledge of Microsoft Windows Desktop Operating Systems Knowledge of office productivity software Knowledge of basic networking and connectivity Ability to diagnose and fix problems Team-oriented Descripción del empleo

We are currently seeking an energetic individual to work full-time in our Barcelona office as a Helpdesk/IT Support Desktop Specialist. This is an associate/mid-level position for someone with at least 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats., * Must be fluent in the English language

• The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people
• Highly self-motivated and with reasoning skills
• Knowledge of Microsoft Windows Desktop Operating Systems (Windows11 PRO)
• Knowledge of MacOS is desirable
• Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
• Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
• Knowledge of Antivirus and Spyware removal techniques
• Ability to quickly diagnose and fix problems
• Ability to articulate and maintain attention to technical details
• Ability to open a computer and replace defective components
• Desire to learn new skills
• Ability to follow through and document issues as well as resolutions
• Be able to work in a team-oriented, collaborative environment
• Familiar with Microsoft Active Directory a plus