Infrastructure Engineer

SER Limited
London, United Kingdom
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
£ 45K

Job location

Remote
London, United Kingdom

Tech stack

Microsoft Windows
Microsoft Active Directory
Cloud Computing
Cloud Storage
Dynamic Host Configuration Protocol
DNS
Hyper-V
Virtual Private Networks (VPN)
Network Troubleshooting
Windows Server
Routing
TCP/IP
Virtual Local Area Networks
Virtualization Technology
VMware Virtualization
Microsoft Deployment Toolkit
Computer Network Technologies
Software Troubleshooting
Microsoft InTune
Veeam
VMware

Job description

Are you an experienced Infrastructure Engineer looking to take the next step in your career within a fast-growing Managed Service Provider?

We're recruiting on behalf of a well-established IT services business that supports a diverse portfolio of clients across the creative and professional services sectors. This is an exciting opportunity for a technically strong engineer with MSP experience to join a collaborative team, delivering high-level support and infrastructure projects., As a Solutions Engineer, you'll provide advanced 3rd Line support while playing a key role in delivering infrastructure and cloud-focused projects. You'll act as an escalation point for junior engineers, troubleshoot complex technical issues, and help clients maximise the value of their IT environments., * Provide 3rd Line support to clients both remotely and onsite

  • Troubleshoot and resolve complex infrastructure and networking issues
  • Configure, deploy and maintain Windows Server environments
  • Manage and support virtualised environments using Hyper-V and VMware
  • Administer backup and disaster recovery solutions, particularly Veeam
  • Support Microsoft 365 and cloud-based technologies
  • Manage networking technologies including DNS, DHCP, VLANs, VPNs and routing
  • Act as an escalation point for 1st and 2nd Line Engineers
  • Deliver infrastructure upgrades, migrations and virtualisation projects
  • Create and maintain technical documentation
  • Build strong relationships with clients through excellent customer service

Requirements

Do you have experience in Virtualization?, This position would suit someone with at least 3 years' experience in infrastructure support, ideally gained within an MSP environment., * Previous experience within a Managed Service Provider (MSP)

  • Strong Windows Server administration experience
  • Active Directory, Group Policy, DNS and DHCP expertise
  • Hyper-V and/or VMware virtualisation experience
  • Veeam Backup & Replication experience
  • Strong networking knowledge (TCP/IP, VLANs, VPNs, Routing)
  • Experience with Microsoft Intune
  • Knowledge of Microsoft 365 environments
  • Familiarity with endpoint security solutions such as Microsoft Defender, Sophos or Bitdefender
  • Excellent troubleshooting and communication skills, * MDT (Microsoft Deployment Toolkit)
  • Cloud storage platforms such as LucidLink or Egnyte
  • Infrastructure migration and transformation projects

Benefits & conditions

Pulled from the full job description

  • Referral programme
  • Annual leave
  • Company events, * Hybrid working with regular remote working opportunities
  • Ongoing training and professional development
  • Clear progression opportunities
  • Staff recognition awards and referral bonuses
  • Regular company-funded social events
  • Enhanced annual leave allowance increasing with service
  • Supportive and collaborative team culture

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