Application Support Engineer

• Providing technical support and resolving application issues within agreed SLAs
• Troubleshooting and managing client tickets from start to resolution
• Working closely with stakeholders, analysts, and developers
• Communicating clearly with clients and delivering excellent customer service
• Gathering requirements for system changes (RFCs) and supporting their delivery
• Testing, documenting, and supporting application updates
• Assisting with debugging and implementing improvements (training provided)
• Contributing to team development and continuous improvement initiatives

Essential:

• Experience in application/software support
• Strong problem-solving and analytical skills
• Excellent communication (technical non-technical)
• High attention to detail and organisation
• Self-motivated with a willingness to learn

Highly Desirable:

• Knowledge of Agile, DevOps, and software lifecycle
• Understanding of APIs
• Experience with tools like Postman or XMLSpy
• Exposure to C#, SQL, JSON, JavaScript, HTML, IIS, SQL Server
• Familiarity with Visual Studio, Azure DevOps, Git

If you have the skills and ambition required and want to join and company that can offer career progression opportunities then please send your CV to Skills

• Application Support
• C#
• Helpdesk
• IIS
• Git
• Javascript
• Support
• DevOps
• Software Support
• SQL