Desktop support Engineers (Level 2)
Hays plc
Bangor, United Kingdom
3 days ago
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Compensation
£ 31KJob location
Bangor, United Kingdom
Tech stack
Build Automation
Issue Tracking Systems
Software Engineering
ServiceNow
Job description
- Act as on-site IT support, either independently or within a team
- Perform desktop hardware installations, upgrades, and swaps
- Provide desk-side support for hardware and software issues
- Handle walk-up user queries efficiently and professionally
- Initiate automated builds and post-login configurations for laptops
- Coordinate hardware repairs via defined warranty processes
- Maintain accurate system records in ServiceNow and follow strict processes
- Conduct proactive desk and meeting room checks to ensure availability
- Provide meeting room support and fault diagnosis
- Escalate issues or risks to Team Leaders as necessary
Requirements
- Proven experience in desktop support/IT support roles (2nd line/T2 level)
- Strong knowledge of hardware installation, troubleshooting, and repair coordination
- Familiarity with ticketing systems (ServiceNow preferred)
- Ability to follow defined processes, scripts, and policies
- Excellent customer service and communication skills
- Ability to work independently as well as part of a team
- Proactive approach to maintenance and issue prevention
- Full UK Driving Licence (mandatory)